8 ways to deal with negative comments in online communities
Laurel Papworth
APRIL 26, 2011
Another common question is how to be “authentic, honest, transparent and human yet corporate-y. So we ran (in the virtual world) an Olympics for them and they shut up about the logo change. I wonder if banks will create a Skinflint Miser badge or if you can earn a Road Hog badge from the Department of Motor Vehicles?
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