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The 13 Social Media Customer Service Stats You Must Know

Convince & Convert

Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? And it’s exactly why you should focus on providing holistic customer service through social media. 13 Social Media Customer Service Stats You Must Know 1. Not sure how to provide great customer support via social media?

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How to Build Public Trust Through Social Public Service

Social Media Strategies Summit

Image source At the Social Media Strategies Summit for Government, Russel Lolacher, Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in British Columbia, Canada, discussed how government agencies can acquire, build, and maintain public trust. Why listen to Russel’s advice?

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Top 10 customer service software tools

Sprout Social

Customer service software is integral to any company’s tech stack today. Strong service leads to longer-term customers, positive word-of-mouth and a more productive team. But providing personalized and speedy service is easier said than done by hand. What is customer service software? What is customer service software?

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10 Reasons to Use Article Writing Services

Writtent Blog

Consider these 10 reasons to use reputable article writing services in your content marketing strategy. Establish Expertise High-quality article writing services use writers who are experts in your field. Using article writing services to accomplish this takes care of a basic purpose of content marketing.

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10 Social Media Customer Service Templates for 2024

Hootsuite

All you and your team need to do is grab a social media customer service template and hit Reply All. Even if you’re not in crisis mode, templated responses or messages can save you tons of time and improve your social media customer service. This blog has every and any social media customer service template you could ever want.

Template 101
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Customer service tiers: What they are and how to create them

Sprout Social

If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service.

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The 20 Best Essay Writing Services

Writtent Blog

This indifference has given rise to the development of essay writing services. If you are lucky enough to find a good essay writing service, not a mirage, your life will become easier. This list of top 20 best essay writing services is here to help you choose the best writing companies without trial and error method.

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