agora pulse

OCTOBER 26, 2020

In addition, Agorapulse has great social listening options that help social media managers stay on top of key conversations. Social CRM. Agorapulse has a powerful social CRM , making it one of the best social media management apps for building relationships. Social CRM. Social CRM.

Social Media Management 138

Social Media Management Social Media Tools Social CRM 138

The Realtime Report

DECEMBER 10, 2012

Nearly all (95%) of top brands are active on Twitter, and 23% of top brands have Twitter handles dedicated to customer service, according to a Simply Measured study. To test brand response rates, prioritization and timing, 14 leading consumer brands in 7 industries were sent customer service tweets from personal Twitter accounts.

Brands 193

Brands Twitter Study Social CRM 193

Mindjumpers

JUNE 19, 2014

Attending the European Conference of Information Systems in Tel Aviv last week, I was happy to find that areas such as data visualization, predictive analytics, social CRM and ROI etc found their way into the conference. This primarily demonstrated the extent to which Twitter activity reflects social activity.

Research 194

Research Data Social CRM Wikipedia 194

agora pulse

JUNE 22, 2020

Whether you’re shopping for your first social media management tool or you’re ready to upgrade an underperforming tool, you need to make sure that your preferred social media dashboard has these nine essential features. You post the same image to multiple social media platforms, and it’s kind of a disaster. Social listening.

Features 147

Features Social Media Social CRM Social Media Management 147

Dave Fleet

APRIL 12, 2011

That’s all the more so online, where people can talk back and potentially ask uncomfortable questions. What’s more, this is a two-pronged benefit – communicating via Twitter can lower your support costs while simultaneously improving peoples’ perception of your company.

Social CRM 379

Social CRM Cost Microsoft Issues 379

Jeff Esposito

FEBRUARY 27, 2013

Last week a good friend posed a question in a social group about a company not getting back to her after tweeting to them about a duplicate charge. While I felt her pain, I went on a rant of my own about social CRM and the expectations that we have.

Social CRM 42

Social CRM Klout Case Study Social Media 42

Mindjumpers

OCTOBER 24, 2011

This is a question that all strategists encounter while designing their messaging, and social media is no exception here. Here are two studies called “ The Social Breakup ,” and “From Social Media to Social CRM ,” by ExactTarget and CoTweet and IBM Business Value, respectively highlighting customer behaviour in social media.

Study 187

Study Social CRM CoTweet CoTweet 187

Justin Levy

JANUARY 23, 2013

Industry experts, Justin Levy and Michael Brito , lead the charge along with special guest, Jason Keath , by giving practical advice on how companies can create their own social business strategy that will push them well beyond their competition. Question: What does the term “social business” mean to you?

Social CRM 275

Social CRM Overview RSS Social Media Management 275

Convince & Convert

AUGUST 18, 2010

What’s the hot new trend in social media that we can bring to our clients? Better question: How can we optimize and improve our existing social media programs? What’s the best way to get the most possible Facebook “likes&# and Twitter followers? How can we find a social media guru to add to our team?

Questions 161

Questions Social Media Consultant Education 161

agora pulse

OCTOBER 28, 2020

Save standard replies , such as answers to support questions or rate inquiries, so you can send them with one click. Create saved replies when you use a social media management tool. A third-party tool can do almost everything social media managers need to do on LinkedIn. Twitter Marketing. Social CRM.

Social Media Management 105

Social Media Management Tools Social Media Aggregator 105

Convince & Convert

JUNE 17, 2010

I love the Twitter culture and community, and I spend quite a bit of time using Twitter. Maybe you found this blog from Twitter? But, for about 99.999999% of the world, Twitter usage is not an end, it’s a means to an end. Your Twitter goals may vary. 53% of Twitter users never tweet ).

Twitter 126

Twitter Metrics Social CRM Consultant 126

Webbiquity SMM

MARCH 15, 2018

For example, one of my biggest goals with social media marketing is to drive more traffic to my business blog and website, especially with Twitter. Perfect if : you want a tool for all your social media management , work with a team, or post a lot of content. Different goals mean different requirements.

Social Media 234

Social Media Tools Software Curation 234

Akamai Marketing

NOVEMBER 22, 2011

.” Well, either my blog has some pull, or the survey they sent over the summer was put to good use because Sprout Social is growing up. I think its headed into the social CRM space, which we desperately need in the smaller-than-enterprise world. She and I do 90% of our communication with one another via Twitter.

Tools 149

Tools Social CRM Comparison HootSuite 149

Rebekah Radice

SEPTEMBER 28, 2015

To capture consumer attention, answer ‘blocking’ questions immediately. Beef Up Your Social Media Profiles. In order to capture their attention, you need to answer the WIIFM question immediately. Social media can help you drive sales and leads by building deeper, more meaningful connections with your audience.

Social Media 161

Social Media Tips How To Hashtag 161

Convince & Convert

MAY 18, 2011

How important is speed of response on Twitter? I get creeped out when a brand on Twitter replies quickly to a comment I just made. It may seem inconsistent and fickle, but we don’t always like a fast response to a brand mention on Twitter. Think less about your business and more about appropriate behavior in a social situation.

Twitter 123

Twitter Price Travel Buy 123

Techipedia: Tamar Weinberg

JANUARY 26, 2011

I asked a big brand on Twitter for help and they gave me a canned response. I miss the days when social media was more personalized. A big US brand with over 100,000 Twitter followers has run into the problem that I tweeted about above. Social media is about real engagement and truly connecting with people.

Findability 201

Findability Domain Name Policies Social CRM 201

agora pulse

NOVEMBER 6, 2017

A social media monitoring tool helps you stay in touch with your followers and listen to what people say about you and your industry. Some tools just give you the basics while others provide a more comprehensive, social CRM style solution. What’s impossibly high priced to one person is totally affordable to another.

Social Media 119

Social Media Tools Geotagging Social Media Management 119

Convince & Convert

SEPTEMBER 14, 2010

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Adding a Twitter field to your contact records is only a start. To paraphrase Tina Turner , we don’t need another acronym.

Social Media 123

Social Media Social CRM Strategy Consultant 123

Webbiquity SMM

JANUARY 2, 2013

What is the source of the largest share of social traffic to websites? (It’s Find the answers to these questions and many, many more here in over 100 engaging and intriguing social, search, content, inbound, email, mobile and other marketing stats and facts from the past few months. 25 Social Media Facts and Statistics.

Social Media 245

Social Media B2B Marketing SEO 245

agora pulse

APRIL 7, 2020

Editor’s note: We’ve recently seen reports on Twitter about the possible sunsetting on Buffer Reply. With a Premier or Agency plan, you can also access competitive intelligence reports for Facebook, Instagram, and Twitter. You can use its engagement interface to respond to Facebook , Instagram , and Twitter comments.

Social Media Management 208

Social Media Management Social Media Tools Collaboration 208

Twist Image

FEBRUARY 18, 2012

In a more simplistic way: if everything you do happens on Twitter , who owns the direct relationship with the consumer? You or Twitter? Twitter owns the data, analytics and information behind it. The Last Temptation of Social Media. online social network. social crm. social media. google plus.

Social Media 108

Social Media Yahoo Social CRM Data 108

Justin Levy

JANUARY 23, 2013

Industry experts, Justin Levy and Michael Brito , lead the charge along with special guest, Jason Keath , by giving practical advice on how companies can create their own social business strategy that will push them well beyond their competition. Question: What does the term “social business” mean to you?

Social CRM 100

Social CRM Overview RSS Social Media Management 100

SocialFish

OCTOBER 1, 2010

How to get Over Your Fears of Social Media (Valeria Maltoni). Four reasons your Executive Director should be on Twitter (John Haydon). Which is More Powerful: Social Proof or Social Pioneering? Big Questions for Associations – Part 3 (Elizabeth Engel). Can an AMS Do Social CRM? Dan Zarrella).

Analysis 165

Analysis Social CRM Construction Foursquare 165

Convince & Convert

JULY 29, 2012

It contains significant quantities of solid thinking, and provides a useful framework of six primary ways to measure social media effectiveness. click here to view and download the Social Media ROI Cookbook on Slideshare). Remember, social media success is about the wizard, not the wand. Not enough.

ROI 140

ROI Social Media Social CRM Survey 140

Convince & Convert

SEPTEMBER 22, 2010

Social media marketing is all about potential audience. If someone signs up to follow your company on Twitter, when you tweet will that person see it? That depends upon how many other people/brands they are following, and how often they check Twitter. Social media connectivity is digital bumper stickering. Very, very few.

Social Media 137

Social Media Strategy Social CRM Consultant 137

Buffer Social

NOVEMBER 14, 2018

“It means we don’t have to start from scratch with every conversation on social. . ” To encourage more sharing, and reward those customers who do share their Kimpton experiences on social media, the Social Listening Desk team will ‘Like’ posts featuring their hotels and restaurants.

Social Media 111

Social Media Hotels Marketing Social CRM 111

Sprout Social

AUGUST 3, 2016

Social CRM Tools Offer a Personalized Experience. Context Is Critical to Social Relationship Management. With this release, Sprout’s social CRM now includes Contact Views for both Twitter and Facebook. Stay tuned for more Contact View updates in the future and let us know if you have any questions.

Social CRM 40

Social CRM Facebook Avatar Collaboration 40

Direct Marketing Observations

DECEMBER 3, 2010

So it starts with this resource: 100+ Upcoming Social Media & Tech Events. 2) Turn what people post in social media into compelling stories with Storify. 3) I liked the premise of this but always questioned whether it was sustainable beyond the this is cool stage? 23) One of my favorite tools of 2010 came from Flowtown.

Sites 235

Sites Social Media Tools Storify 235

Proactive Report

MAY 1, 2010

Almost everyday I meet someone who asks me, “How do I keep up with the new ideas in social media?&# The other question I get very often is, “How do I figure out how a new idea relates to my work in PR?&#. The point of Twitter is that it is real-time. Three Use Cases for Social CRM.

Social Media 74

Social Media Social CRM Social Networking Analysis 74

Convince & Convert

NOVEMBER 15, 2011

Too often, we try to wield these case studies as a crude evidentiary weapon, trying to persuade ourselves or our superiors that our belief system around social media, social business, social CRM and all that jazz is in fact correct. The comments can also be shared to Facebook or Twitter. Again, so what?

Case Study 141

Case Study Study Social Media Repository 141

Convince & Convert

SEPTEMBER 7, 2010

There are a few sections devoted to the mechanics of Twitter, Facebook, Linkedin, and other social media operational specifics. I was just introduced to you and Scott via twitter. If not then people need to take a deeper look at his claims and ask some serious questions. If he’ll be near you, check it out.

Review 115

Review Social Media Social CRM Consultant 115

Convince & Convert

AUGUST 2, 2010

Many businesses are past the point of asking the “should we be on Facebook&# question. The new question is “how to I use Facebook optimally – as more than a newfangled Yellow Pages?&# Ive worked with more than 700 brands since then, including 25 of the Fortune 1000. How can I help you?

Facebook 122

Facebook Social CRM Consultant MySpace 122

Convince & Convert

AUGUST 16, 2010

3 must-read articles about social media (plus a bonus from the Convince & Convert vault) Sent twice per week (usually Monday and Friday) Sent at 1pm pacific time 3-2-1: it’s the greatest newsletter in the history of social media newsletters. Ive worked with more than 700 brands since then, including 25 of the Fortune 1000.

Newsletter 114

Newsletter Social Media Alltop Social CRM 114

Twist Image

APRIL 17, 2012

What makes media a social media? There's a long-standing answer to this question. If you ask someone what social media is, they will inevitably say that it's all about the conversation. I'm no longer bullish on this notion of conversation within social media. A social business is a sharing business. social crm.

Wiki 102

Wiki Hotels Social CRM Retail 102

Convince & Convert

JULY 27, 2010

Second, this circumstance raises an important question: Are You Growing Your Voices? Im a frequent social media conference speaker , and interview social media luminaries for my Twitter 20 series of live Twitter interviews. Certainly, there is a benefit to creating content on a daily basis. How can I help you?

Social CRM 117

Social CRM Consultant Blogger MySpace 117

Convince & Convert

FEBRUARY 15, 2010

This puts significant pressure on email to be more relevant, because most of what would be contained in an email newsletter or special offer now happens faster and more personally within Facebook, Twitter or other social outposts. Because the real advantage email has over social is data. It’s no contest.

Social Media 114

Social Media Strategy Social CRM Newsletter 114

Convince & Convert

JULY 5, 2010

Im a frequent social media conference speaker , and interview social media luminaries for my Twitter 20 series of live Twitter interviews. Ive worked with more than 700 brands since then, including 25 of the Fortune 1000. How can I help you?

Community building 116

Community building Social CRM Consultant Posterous 116