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What is Social CRM and How to Make It Work for You

Oktopost

There’s a wealth of additional information on your customers out there, voluntarily offered up on social media. Every like, click, and share that touches on your business is valuable information, but it’s hard to track all of this information across multiple platforms. Social CRM: What Is It? Source: Cloudave ).

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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

Raj Kadam is CEO of Viralheat , a social media listening platform (disclosure: I am a paid customer of Viralheat). Why is it that people who use social media platforms more often should get better service? McCann is CEO of Gist , a provider of real-time intelligence on your network of online contacts. Customer service?

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The Nominees for Bees Awards 2011

Mindjumpers

Best Use of a Micro-Blogging Platform. Best Use of a Social Media Platform. Best Reputation Management. Best Social CRM. Best Marketing Within Social Games. Best Use of Mobile. Best Relationship With Blogs. Best Crisis Management. Best Engagement With Customers. Best Use of Alternative Tools.

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The Best in Social Media: Bees Awards Winners 2011

Mindjumpers

Here is a quick look at the winners: Best Use of Micro-Blogging Platform: Weber Shandwick (China). Best Use of Social Media Platform: AgênciaClick Isobar (Brazil). Best Reputation Management: Prime (Sweden). Best Use of Alternative Tools (Nominees): 180 LA (US): Best Social CRM: LBi London (UK).

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Is Social Proof Marketing the Next Big Thing?

Pixlee

and different types of social proof (videos, photos, text reviews, etc.) This is due, in part, to the growth of social e-commerce via social media platforms. However, social proof exists mostly because humans are social creatures who take cues from those around them when making decisions.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

They really need to sort this process out or they are going to end up losing developers to other platforms, which make it a lot easier to get an application approved and have more transparent processes,” explains Roland Hutchinson of Geeky Gadgets. It’s difficult to get apps through, and then any updates and fixes take another 3 weeks.