Sprout Social

MARCH 15, 2022

Your brand’s online reputation may speak for itself, but that doesn’t mean the narrative is out of your control. Those big and small actions make up your brand reputation management strategy—an absolute must-have in a digital-driven world. What is brand reputation management? Reputation takes years to build and minutes to lose.

Reputation 117

Reputation Brands How To Review 117

Hootsuite

JUNE 28, 2023

Source: Hootsuite’s Digital Trends report 2. Built into the Hootsuite dashboard, Streams can identify engagement opportunities, track competitors, and protect your brand reputation — all in the same place you plan and schedule social content. What about in 2023? Try for free Ready for the next level?

HootSuite 120

HootSuite URL Analytics Forums 120

Sprout Social

DECEMBER 5, 2022

But it can be huge for your reputation—responsiveness leads to a more favorable view of your company. Social media is an always-on focus group. In 2021, social media was the most profitable way for scammers to reach people—so much so that from 2017 to 2021, reports of fraud on social soared 1,800%. Ability to crowdsource.

Social Media 138

Social Media Crowdsourcing Privacy Comparison 138

Bill Hartzer

APRIL 27, 2010

Questions like these can provide you with infinitely more useful information about your customers than demographics, psychographics, or focus groups. Report Ranks Reputation and Exposure of Brands Across News and Social Media Across the Internet, in news, blogs, tweets and other social. Share this on Technorati.

Brands 157

Brands Loyalty Badge Apple 157

Convince & Convert

APRIL 7, 2015

The 2014-2018 Email Statistics Report by The Radicati Group reveals the average employee receives 121 emails each day, and this number will only grow. Organizational reputation. Facilitate focus groups or interviews with employees. Recent statistics illustrate why: Although the percentage of U.S.

How To 60

How To Yammer Metrics Statistics 60

Sprout Social

JULY 6, 2023

Virtually all business leaders believe social media data and insights have a profound impact on top business priorities, according to The 2023 State of Social Media report. By using a platform like Sprout Social, you can fully leverage all the data available on social and swiftly prepare presentation-ready reports.

Data 129

Data Social Media Metrics Analytics 129

Buzz Marketing for Technology

JULY 7, 2008

A platform should have an extensibility model, a content management model, a user profiling/membership model, a rating/reputation system (for content and authors), and registration system, etc, etc, etc…you get the idea. Online Community Report. reputation. Emergence Marketing. Jake McKee. Jason @ Social Media Explorer.

Communities 117

Communities Groups Groups Social Media 117

Sprout Social

MARCH 16, 2023

Speed and efficiency customer service metrics How quickly your brand responds on social media contributes to your reputation for providing good customer service. The Inbox also creates multiple reports that visualize and contextualize your team’s customer service performance. But don’t forget about the big picture.

Metrics 96

Metrics Social Media Sentiment Airlines 96

Sprout Social

AUGUST 21, 2023

Especially when a single negative review can bulldoze your reputation , sales and everything you’ve worked so hard to build. By responding to negative reviews promptly — and graciously — you’re able to build credibility and improve your social media reputation. As a business, managing Google reviews is a big deal.

Review 82

Review Google Brands Sentiment 82

Diva Marketing Blog

FEBRUARY 22, 2009

Also, let me say that focus groups have their own problems when a strong personality becomes the group leader, which often happens. First, I would use it for continuous monitoring to spot corporate reputation issues, customer care problems, emerging social trends, and new vocabulary.

Research 40

Research Social Media Nielsen Microsoft 40

Techipedia: Tamar Weinberg

MARCH 12, 2009

Free did not make me give a great report. On a few occasions, they also have served as focus groups providing us with valuable feedback on a number of topics. Reports say the group, called the Royal Champions, has been active since 2007. My one and only cruise was free, I won it.

Brands 133

Brands Message Boards Travel Forums 133

Sprout Social

JANUARY 20, 2021

Once Topics are set up, your tool will collect candid conversations from the world’s largest focus group. Reddit has a reputation for being a place for real people to share unfiltered opinions, and where anyone who’s clearly trying to self-promote or sell something is shooed away by moderators.

B2B 107

B2B Research Sentiment Marketing 107

Buffer Social

JULY 25, 2019

Steve Jobs had a reputation for taking customer research with a grain of salt. ” Jobs is known for a related, widely-circulated quote that picks at the same issue: “It’s really hard to design products by focus groups. Report on your area and show what the data says. Here’s why.

Social Media Management 67

Social Media Management Data Social Media Sentiment 67

Convince & Convert

APRIL 1, 2010

In the age of the real-time Web, when every customer is a potential reporter, and there’s no place for brands to hide, you cannot rely on sloganeering. I take three lessons away from this examination: First, if your ad agency is going to come up with a nifty new concept, you have to support it throughout your digital world.

Social Media 121

Social Media Content Analysis Sports 121

Convince & Convert

JULY 28, 2010

Website surveys, email surveys, Facebook inquiries, focus groups, telephone calls to 25 customers each month. Internal search reports. If you have a search engine on your website, look at a report that shows what people type into that box. Try to return something to your own company.

Social Media 151

Social Media Strategy Consultant B2B 151

Sprout Social

FEBRUARY 8, 2023

That trust encourages customers to return and spread the word, bolstering your brand reputation. Align to company goals Monthly performance reports keep marketing goals top of mind, but what about sales and service goals? These sources might include surveys, questionnaires, analytics tools, focus groups, CRM data.

Strategy 81

Strategy Marketing Loyalty Collaboration 81

Webbiquity SMM

FEBRUARY 23, 2012

Learn all of that and more here in almost three dozen of the best Google+ reports, guides and insights of the past year. Getting Your Small Business Ready for Google+ by Blue Focus Marketing. How can they get the most out of it? What impact is it likely to have? What are Google’s future plans for the platform?

Google 195

Google Tips Hubspot Adwords 195

Convince & Convert

SEPTEMBER 20, 2010

link] Joseph Manna I saw that report last week; very cool of ExactTarget to compile all the trends in an easily-digestible format. link] (via @jaybaer @jeffhurt) Morgan Stewart I was the primary researcher at ExactTarget and sat in on all the focus groups. [link] Tink Is Twitter for Business Even Worth the Trouble?

Social CRM 148

Social CRM Twitter B2B CoTweet 148

Convince & Convert

JUNE 16, 2010

Yes, many use things like focus groups, gut instinct (entrepreneurs are notorious for this!), Customers reported using light diffraction glasses used to teach kids about light properties… at WEDDINGS as novelty items. This week we are being treated to another breathtakingly ignorant “research&# report.

Social Media 120

Social Media Strategy Mobile Consultant 120