Sprout Social

AUGUST 29, 2023

Besides improving workflows and the customer experience, conversational AI is a powerful tool for business intelligence, sentiment analysis and so much more. Customer service chatbots are one of the most common examples of where conversational AI can be used in marketing. But that’s just the beginning.

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Hootsuite

SEPTEMBER 30, 2022

What’s driving the ecommerce chatbot revolution—a market that’s expected to hit $1.25 This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey. It can be a lot more cost-effective than traditional marketing strategies.

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FAQ Retail Overview Loyalty 122

Hootsuite

JUNE 29, 2023

You don’t necessarily have to sit back and accept public sentiment. Streams display posts along with public comments and reactions, helping you effortlessly keep up with important conversations happening in your industry. Track your social sentiment Okay, so you know people are talking about you. The good news?

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Hootsuite

AUGUST 24, 2021

So a CSAT score is a customer service metric that reflects customer sentiment, experience and contentment with your brand. If the CSAT score is good, you can use that in your marketing materials to promote your business and show how it stands out from your competitors. A good CSAT score varies by industry. What is a CSAT score?

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Hootsuite

APRIL 11, 2023

You can also use Hootsuite’s industry benchmarking and competitive analysis features to get an inside look at your competitors’ performance and how you stack up. Source: Hootsuite Analytics Try for free now Looking at your social share of voice and measuring social sentiment are also important ways of understanding and measuring your success.

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Analysis Social Media HootSuite Tips 106

Sprout Social

MARCH 26, 2019

These conversations are a significant source of intelligence for your marketing efforts if you know how to incorporate them into your strategy. This article is meant to be a practical, how-to guide to social listening for social media marketing professionals. Another valuable source of information is the sentiment report.

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Hootsuite

SEPTEMBER 14, 2023

But it’s pretty important to define the important role of community manager on your marketing team. Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. We get it: no one likes to put labels on things.

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Communities Social Media Management HootSuite Skills 98

BeingOptimist

MAY 17, 2023

Auto dialing campaigns have become integral to various industries, facilitating effective communication with potential customers. Sentiment Analysis for Call Monitoring and Feedback : By employing sentiment analysis, AI-powered dialers monitor customer emotions during calls.

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Hootsuite

APRIL 11, 2022

Retail bots can handle simple requests, like order tracking, FAQ answers, or product recommendations (a.k.a. Without the overwhelm, Fody was able to improve their marketing with proactive communication strategies targeted to those with digestive conditions. they can be your a personal shopping assistant for your online client).

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Retail FAQ How To Survey 99

Sprout Social

JANUARY 19, 2022

Sprout Social’s Listening tool , for example, scours social media for comments and posts related to your product, market and competitors based on keywords you set. Product positioning identifies where in the market your product fits and what makes it unique by answering questions like: What are its features/what does it do?

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Products Social Media FAQ Sentiment 128

Hootsuite

MAY 16, 2023

It continues with steps to mitigate negative sentiment. Monitor brand mentions and conversations Social media brand monitoring and sentiment analysis are at the heart of all online reputation management efforts. Sentiment analysis is the contextual review of brand mentions. Hootsuite has you covered.

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Reputation Social Media HootSuite Sentiment 110

Hootsuite

SEPTEMBER 16, 2022

You’ll see the three best chatbot examples in customer service, sales, marketing, and conversational AI. You can see exactly how these bots can assist with your customer service, sales, and marketing. This makes them ideal for answering FAQs at any time of the day or night. This isn’t your typical best-of list, either.

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Examples FAQ Insurance Retail 99

Likeable

MARCH 31, 2021

If you work in digital marketing (or even if you’re just someone who uses social media), you know that there’s a lot of noise on social platforms these days. Put simply, social listening refers to analyzing conversations and trends that are related to your brand, your competitors, and your industry as a whole. What Is Social Listening?

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Hootsuite

MAY 1, 2023

Regulatory risk is not only a concern for those that operate in the regulated industries. All brands need to ensure compliance with social media rules and marketing regulations, As noted in our blog post on HIPAA and social media , there are major financial consequences for violating social media compliance guidelines.

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Social Media Guidelines HootSuite Policies 106

Hootsuite

JUNE 28, 2023

Source: Morning Consult Great news for social media marketers, but what if your target audience isn’t Gen Z? Or, learn new questions buyers have about products and use that to revise their product descriptions or FAQ pages. Different industries and countries have different legal requirements for handling customer data.

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Hootsuite

MAY 5, 2021

Social media has become a critical marketing and communication tool for companies of all sizes. A quick 15-minute meeting between the head of social marketing and the CMO is an effective way to align priorities. Organizations in regulated industries are well versed in managing compliance requirements. Source: Marketo.

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Hootsuite

MARCH 15, 2023

By analyzing data about your content performance , you’re getting valuable quantitative feedback to help build a winning Facebook marketing strategy. Review industry benchmarks: Easily view industry benchmarks and see how you compare to competitors. This simplifies your social media analytics work.

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Hootsuite

MAY 29, 2023

As a social marketer, you’re on the front lines of risk management. Security breaches can also become a risk if someone on your marketing or social team leaves the organization. Your industry may require additional caution when using social media. It should cover everything from confidentiality to industry regulations.

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Social Media Tips HootSuite Policies 92

Sprout Social

OCTOBER 12, 2020

As social marketers, we spend a lot of time focused on content marketing conversion. It’s how leadership measures results, even as marketers we know that conversion is just the desired end result and not the whole journey. A content marketing funnel, of course, is only as good as its ingredients. Consistency.

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Content Metrics UGC Conversation 140

Hootsuite

AUGUST 17, 2023

With Hootsuite, you get an easy-to-use social media scheduler that gives you Personalized recommendations for best times to post I ntuitive analytics for all your social accounts (including industry benchmarks and competitor analysis ), O ne, unified inbox for DMs and comments from every network. Pricing: On request.

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Comparison HootSuite Hubspot Social Media Management 79

Hootsuite

FEBRUARY 24, 2023

Salesforce Marketing Cloud Social Studio is a tool for managing, scheduling, and tracking social media posts across multiple social platforms. Like Hootsuite, Social Studio lets you plan and measure the performance of both paid and organic social marketing campaigns. Free 30-Day Trial What is Salesforce Social Studio?

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Sprout Social

NOVEMBER 6, 2020

As Glassdoor’s Lead Product Marketing Manager Sophia Fox says, “The conversation that is shaping your employer brand perception is happening on Glassdoor with or without you, so you might as well join it.” Then, use Sprout’s Tag Report to evaluate those review trends and gauge the overall sentiment around your offerings.

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Review FAQ Construction Metadata 90

Hootsuite

JULY 13, 2023

Features include sentiment analysis, competitor benchmarking, trend spotting, and more. Zoho offers a social media management platform, CRM, conversion rate optimization (CRO) suite, email marketing platform, an e-commerce platform, and more. FAQs about Sprinklr alternatives Who is the competitor for Sprinklr?

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Comparison HootSuite Hubspot Price 78

Hootsuite

JULY 13, 2022

It’s not just another industry buzzword. If you’re in the software industry, this is particularly useful to understand where your product falls short. Use bots to: help guide your customers through the sales journey, for FAQ answers, and. Then, you can measure the social sentiment of your brand. And, all in a single view.

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Tips HootSuite Survey Template 109

Hootsuite

NOVEMBER 28, 2022

Hootsuite Insights (powered by Brandwatch) makes it easy to track brand sentiment with intuitive word clouds and meters that gauge your sentiment and brand awareness against the competition. This boost in loyalty can act as word-of-mouth marketing and increase your Net Promoter Score (NPS). Request a demo of Hootsuite Insights.

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Tips HootSuite Survey FAQ 125

Hootsuite

JULY 25, 2023

Book a Demo 6 social media rules for lawyers Lawyers use social media for a multitude of purposes , including 87% reporting professional networking, 70% for client development, and 65% for education or marketing. FAQs about social media rules for lawyers Can a lawyer have a TikTok? There are plenty of lawyers already on TikTok.

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Social Media Policies Guidelines HootSuite 79

Hootsuite

AUGUST 14, 2023

There are so many different tools out there, ready to help you schedule social content , monitor brand sentiment , share insightful analytics , or collaborate with your team. We’re here to help play matchmaker, with this list of the best Later alternatives and Later competitors on the market in 2023. 1 Social Media Tool Create.

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Hootsuite

MAY 29, 2023

Image creation Content sourcing is one of the biggest bottlenecks for marketers and social media managers. You can see real-time sentiment analysis, so you know which topics to engage with and which to ignore. This will help you avoid any potential conflicts of interest or violations of regulations for your industry.

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Social Media HootSuite Privacy How To 73

Techipedia: Tamar Weinberg

JANUARY 5, 2012

In January of 2011, I said that I’d make our Internet Marketing Posts of 2011 subscriber only. This year, I am pleased to bring back our Best Internet Marketing Posts of 2011 thanks to an excellent sponsor, HubSpot. Marketing Automation. Automating your marketing efforts may be fruitful.

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Marketing SEO Case Study Small Business 264

Hootsuite

AUGUST 2, 2022

There’s no question that a customer experience strategy is key to business success in today’s market. What are others in your industry doing in terms of CX strategy? Make sure you evaluate their FAQ page and whether or not they use quality chatbots. Never fear – your friendly neighborhood business blogger is here!

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Template Templates Strategy HootSuite 79

Sprout Social

DECEMBER 5, 2022

Social gives you the opportunity to get insightful feedback on your product or service all while building a community that can further amplify your digital marketing without having to spend large advertising budgets.”. A full FAQ is linked for you below. Enables instant communication. — Chewy (@Chewy) November 28, 2022.

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Social Media Crowdsourcing Privacy Comparison 138

Sprout Social

OCTOBER 27, 2022

When this happens, they don’t want to click through a series of irrelevant options or read through useless FAQs. This visibility has not only made Solo Stove’s customer care team more efficient, it also correlated with a bump in positive brand sentiment. In many cases, it depends on the industry and the situation.

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Statistics Social Media Brands Issues 103

Hootsuite

AUGUST 14, 2023

From job seekers to engineers, marketers, educators, healthcare professionals and more, here is your ultimate ChatGPT prompt cheat sheet to help you harness the full power of this tool. For example, if your prompt is job-related, include the industry, job title and specific task or goal. New to ChatGPT?

Products 93

Products Real Estate Tourism Fashion 93

Hootsuite

MAY 3, 2023

This competitive advantage can help you solidify your place as an industry leader. That said, they do reflect the overall sentiment of online searches. Helpful YouTube SEO tools There are several helpful YouTube SEO tools on the market today. YouTube SEO FAQs What is SEO on YouTube? Here’s a breakdown of our top six.

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SEO YouTube Embedding Hashtag 113

Hootsuite

AUGUST 14, 2023

Pay attention to trends happening within your industry and your audience’s interests. It analyzes market trends and audience sentiments on a massive scale, crawling social media sites for relevant mentions and keywords. FAQs about the YouTube Shorts algorithm Should you make a separate channel for Shorts?

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YouTube HootSuite Analytics Video 90

Pixlee

JANUARY 18, 2022

Although paid partnerships are common with ambassador programs or influencer marketing , brand advocates that arise from your customer community often do this on your behalf and free of charge. Embrace User-Generated Content (UGC) Marketing. Use blogs to inform users about trending industry topics and share tips.

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Brands UGC How To Apparel 52

Hootsuite

MAY 30, 2023

In fact, 71% of lawyers are currently getting clients from social media despite 43% of firms not having a marketing budget. Read on for how to create a winning social media marketing strategy for law firms. #1 Think of social media marketing for lawyers as the same as sponsoring community events and golf tournaments. Love video?

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Social Media HootSuite Template Templates 81