Mindjumpers

MAY 6, 2011

Best Use of Social Media Platform: AgênciaClick Isobar (Brazil). Best Use of Mobile (Nominees): Grape (Russia). Best Engagement with Customers: OMD (US). Best Use of Alternative Tools (Nominees): 180 LA (US): Best Social CRM: LBi London (UK). Best Marketing Within Social Games (Nominees): Grape (Russia).

Social Media 188

Social Media Social CRM Project Film 188

Akamai Marketing

DECEMBER 22, 2011

I’m putting my Carnack hat on and writing down the trends I see in social media for 2012. Social CRM: I predict in 2012, I think we’re going to see an increasing attempt to translate digital profiles back to a customer. 49% of people use their smart phones to do social networking.

Social Media 217

Social Media Trends Smart Phone ROI 217

Hootsuite

OCTOBER 19, 2021

Facebook Business Suite is available on desktop or mobile. You can access Facebook Business Suite on mobile through the Business Suite Facebook app, which replaces the Facebook Page Manager app. You can add notes and labels, so this functions like a very basic social CRM. Schedule, engage, analyze, perform.

Facebook 132

Facebook HootSuite Marketing Comparison 132

Mindjumpers

APRIL 28, 2011

Best Use of a Social Media Platform. Best Use of Mobile. Best Engagement With Customers. Best Social CRM. Best Marketing Within Social Games. Best Use of a Micro-Blogging Platform. Best Relationship With Blogs. Best Crisis Management. Best Reputation Management. Best Use of Alternative Tools.

SMS 170

SMS Social CRM Reputation Campaign 170

Mindjumpers

OCTOBER 27, 2010

Best Use of a Social Media Platform. Best Use of mobile. Best Social CRM. Toyota’s Sponsafier campaign has got 4 nominees because of it’s social media success; the campaign engaged thousands of people. It’s co-creation and community engagement as it’s best. Best Writing.

Social Media 193

Social Media SMS Social CRM Technorati 193

SocialFish

APRIL 1, 2011

bitly’s Got a Brand New Mobile Site! Real-Time Analytics For Social Plugins (Facebook Developer Blog). The State and Future of the Social Media Management System Space (Jeremiah Owyang). 29 social networks that have at least one million visitors per day (Royal Pingdom). New in Gmail Labs: Smart Labels (Gmail Blog).

Sysomos 162

Sysomos Vimeo Social CRM Analysis 162

Sprout Social

APRIL 20, 2017

On Facebook alone, a recent report shows that 92% of social media marketers are taking advantage of the platform’s paid distribution opportunities. Simplify Social Efforts in the Smart Inbox. Access to contact details, message history and social CRM tools within the Facebook Contact Views enable teams to engage personally.

Comments 54

Comments Facebook Social CRM Collaboration 54

Sprout Social

AUGUST 3, 2016

Facebook Message History Makes Engagement Easier. Referencing past conversations is a key component to any social customer care strategy. Whether you’re responding to a comment or managing social communication as a team, access to Facebook message history is critical in creating a consistent, personalized experience.

Social CRM 40

Social CRM Facebook Avatar Collaboration 40

Keyhole.co

JULY 9, 2023

Compare your performance with your competitors, including their best time to post, popular content types, top hashtags, average engagement rate , and more. Actionable insights and analytics to track social media engagement, campaign performance, and measure impact.

HootSuite 52

HootSuite Social Media Management Social Media Price 52

Pixlee

JANUARY 19, 2017

93% of marketers are seeing results in improving brand exposure through influencer engagement. 75% of marketing pros consider influencer engagement effective in lead generation. 76% of marketers consider influencer engagement effective in garnering customer loyalty. 71% of Millennials engage user-generated content daily.

UGC 41

UGC Content Loyalty Travel 41

Convince & Convert

FEBRUARY 11, 2010

As mobile browsers become more powerful, Google and its partners decided to do things their own way. I believe the mobile Web will eventually win, and that apps are here as a transitionary measure until we can sort out browsers that are good enough to emulate the Web experience on mobile.”

Social Media 114

Social Media Strategy Apple iPhone 114

Convince & Convert

OCTOBER 15, 2015

Meanwhile, there has been a customer-facing shift—they are now self-empowered, educating themselves thoroughly before each purchase decision, engaging your brand via whichever channel they deem fit and expecting excellent service. Branded, personalized moments at each and every point of customer engagement are what market leaders are seeking.

Tools 60

Tools Marketing Engagement Education 60

Convince & Convert

SEPTEMBER 20, 2010

Brand Interaction is a Major Part of Life on Twitter In addition to following brands, Twitter users research and engage with companies. I believe Twitter will ultimately be the way that we interact with brands, and will power the social CRM movement. 42% learn about products and services via Twitter. 19% seek customer support.

Social Media 160

Social Media Statistics Strategy Research 160

Techipedia: Tamar Weinberg

MARCH 22, 2011

RTM has gadgets (as seen above), applications for all mobile platforms, an API, and much more. RTM is free, but extra functionality such as mobile access costs $25/year.). Rapportive is a social CRM, giving you important information about the person who is emailing you. LastPass also has mobile apps and so much more.

Products 236

Products Tools Google Reader RSS 236

Convince & Convert

APRIL 28, 2010

Because our behaviors on the social Web leave a noticeable fingerprint, smart companies can modify the way they engage and interact with us, based on our social graph, purchase history, etc. Finding Your Influencers As noted in the study, the notion of true 1:1 marketing via social media is a bit of a fallacy.

Social Media 149

Social Media Strategy Influencer Social CRM 149

Convince & Convert

FEBRUARY 5, 2010

I am new at blogging, but tend to notice that I get many more comments when I include an engaging headline that gets people interested in the topic. If we've been following your blog, we've got that figured out because we are familiar with the Convince and Convert “from&# name. link] Adam Q.

Disqus 109

Disqus Social CRM Patterns Consultant 109

Webbiquity SMM

APRIL 6, 2017

Social customer relationship management (CRM) was being written about as a distinct product category as far back as 2008, but market interest really began to take off the following year. How does social CRM differ from traditional CRM? Market interest has remained fairly strong since then. 1) Infusionsoft. .

Social CRM 195

Social CRM Tools Sample Samples 195

Convince & Convert

APRIL 13, 2010

People who have educated, inspired, engaged, supported us. Tagged as: apps , contests , dale carnegie , how to win friends and influence people , influences , iphone , mobile marketing , social media Did you enjoy this blog post? Engage those you have rather than those you wish you had coming through your door.

Social Media 112

Social Media Strategy Influencer Education 112

Sprout Social

SEPTEMBER 26, 2016

Whether you manage one Page or many , you can seamlessly continue the social conversation by monitoring and engaging with ratings and written reviews alongside all other incoming messages in the Smart Inbox. Sprout’s Contact View lets Sprout users easily access this message history when engaging with a Facebook Review.

Review 40

Review Engagement Facebook Social CRM 40

Oktopost

JULY 27, 2021

It’s built around a thorough understanding of your customers, what they’re searching for, how they’re searching for it (via specific keywords and phrases), and engaging them where they’re at on their buying journey with precisely what they need. Develop User Engagement. Who Should Do Search Marketing, and Why?

B2B 118

B2B Marketing SEO Engineering 118

Convince & Convert

SEPTEMBER 8, 2010

Apparently, once we were given the opportunity to completely screw up our own Web pages, we decided that maybe we were better off if social networks removed some of the sources of our own visual and layout demise. Further, mobile users actually spend more time on Facebook, not less. On average less than 0.05% engagement rate.

MySpace 137

MySpace Facebook Social CRM Consultant 137

Sprout Social

SEPTEMBER 20, 2016

Buyers are the heart of your business and lead generation is a way for you to engage more of them. Aside from having a huge, engaged audience, Facebook also makes lead generation super easy for you and your potential customers. You can also choose if you would like your ad to appear on mobile, desktop or both.

Facebook 40

Facebook How To Policies Social CRM 40

Convince & Convert

MARCH 16, 2010

Twitter’s role as a conduit for the Zeitgeist is unrivaled, and it has almost single-handedly ushered in the era of real-time search, and social CRM. So, fully expecting each of you to tell me I’m wrong in the comments, here are 7 reasons why Twitter is not the Valhalla of social media: 1. Check ( Facebook Lite ).

Social Media 125

Social Media Strategy Foursquare Social CRM 125

Convince & Convert

APRIL 8, 2010

Little iPhone games like solitaire become substantially more engaging on the iPad. For now, I think it’s a highly mobile DVD player, game machine, Kindle, iPod, email appliance, and Web surfing device. Derek You say, 'I think it’s a highly mobile DVD player' It can't play DVDs. What is it? i love ipad too.

iPad 137

iPad Content iPhone Wireless 137

Convince & Convert

SEPTEMBER 21, 2010

Also, at my social media speaking engagements hither and yon I’m often asked what tools I use. So, I took a personal inventory and created this overview of the 39 social media tools I use daily. I use Objective Marketer for all of my in-advance Tweets, and when I want to engage in some headline and/or time of day testing.

Social Media 167

Social Media Strategy Consultant Tweetdeck 167

Convince & Convert

FEBRUARY 9, 2010

There are people online that I regularly engage with, and although they may be “friends&# they are certainly not FRIENDS. Some companies (such as Domino's which I also wrote about here: [link] ) have gotten better at acting like they are all of those buzz words like transparent, human, conversational, engaging, etc.

Social Media 119

Social Media Strategy Survey Social CRM 119

Webbiquity SMM

MAY 2, 2017

A marketing intelligence tool that combines SEO features (such as keyword rank tracking and keyword research) with marketing channel tracking (search, email, social media, mobile, and paid) and competitive analysis. 39: The Eight Best Social CRM Tools. #40: Google Review Count: 175. ” — Robbie Richards.

Tools 201

Tools Sample Samples Marketing 201

Sprout Social

DECEMBER 20, 2022

Rather than adding these activities to your manual to-do list, using automation tools to get them done will help you: Save time managing every social media account in one place. Stay active on social media when your audience is most engaged or outside business hours—without you being there.

Social Media 97

Social Media Tools Sentiment Small Business 97

Convince & Convert

AUGUST 25, 2010

Starbucks is not only offering free Wi-Fi in all stores come this fall, but also unveiling their Starbucks Digital Network that all in-store web and mobile users will have the opportunity to enjoy (it’s a partnership with Yahoo!). Why would Starbucks need their own digital network? What’s Next (Potentially)? Third Place.

Facebook 144

Facebook Yahoo Collaboration Social CRM 144

Convince & Convert

MARCH 2, 2010

As I wrote just a couple weeks ago, email and social media are more alike than different , and the major corporations that comprise much of the customer bases of ExactTarget and CoTweet are embracing that concept. Really, what is social media from the brand perspective but email 2.0? It is Mobile on the radar?

CoTweet 117

CoTweet CoTweet Analysis Consultant 117

Webbiquity SMM

AUGUST 16, 2010

Despite the widespread use of the phrase “social media marketing,&# marketing is not the only business use of social media, as John Jantsch reminds us. Here he outlines five ways that sales can use these tools as well, from social CRM to teaching prospects how to solve business issues. by Cultivating Your Customers.

Social Media 200

Social Media Tools Strategy Tips 200

Convince & Convert

SEPTEMBER 2, 2010

The ability to make or consume social media from an array of mobile devices increases the convenience factor (and the pressure on my wi-fi router) immensely. Life is so boring under those conditions. Spontaneity I love that I can interact with clients and friends at any time, from nearly any place.

Social Media 155

Social Media Strategy Consultant Social CRM 155

Convince & Convert

JUNE 23, 2010

Next-generation crowdsourcing always recognizes effort via reward, social status, and incentives that are meaningful to the user. As the ability to deliver these tasks via mobile meshes with geo-location technologies and intelligent advertising, this ‘C’ of the three C’s will truly blossom and become powerful for the brands that get it right.

Crowdsourcing 122

Crowdsourcing Social Media Strategy Construction 122

Convince & Convert

JUNE 16, 2010

And exceptional businesses are realizing tangible, meaningful outcomes using social media & mobile marketing. Create Demand, Not Messages Success with “social” marketing is becoming less about creating desire, positive sentiment or aspiration among customers. Find him at jeffmolander.com In this economy need is the new want.

Social Media 120

Social Media Strategy Mobile Consultant 120