Mindjumpers

APRIL 28, 2011

Best Use of a Social Media Platform. Best Use of Mobile. Best Social CRM. Best Marketing Within Social Games. Best Use of a Micro-Blogging Platform. Best Relationship With Blogs. Best Crisis Management. Best Reputation Management. Best Engagement With Customers. Best Use of Alternative Tools. Best Media Press Room.

SMS 170

SMS Social CRM Reputation Campaign 170

Akamai Marketing

DECEMBER 22, 2011

I’m putting my Carnack hat on and writing down the trends I see in social media for 2012. Social CRM: I predict in 2012, I think we’re going to see an increasing attempt to translate digital profiles back to a customer. 49% of people use their smart phones to do social networking.

Social Media 217

Social Media Trends Smart Phone ROI 217

Mindjumpers

OCTOBER 27, 2010

Best Use of a Social Media Platform. Best Use of mobile. Best Social CRM. Best Use of a Micro-Blogging Platform. Best Relationship With Bloggers. Best Conversation with Customers. Best Use of Alternative Tool(s). Best Use of Media Press Room. Best Writing. Best Art Direction. Best Student Work. Best Innovation.

Social Media 193

Social Media SMS Social CRM Technorati 193

Mindjumpers

MAY 6, 2011

Best Use of Social Media Platform: AgênciaClick Isobar (Brazil). Best Use of Mobile (Nominees): Grape (Russia). Best Use of Alternative Tools (Nominees): 180 LA (US): Best Social CRM: LBi London (UK). Best Marketing Within Social Games (Nominees): Grape (Russia). Best Crisis Management: Weber Shandwick (US).

Social Media 188

Social Media Social CRM Project Film 188

SocialFish

APRIL 1, 2011

bitly’s Got a Brand New Mobile Site! Real-Time Analytics For Social Plugins (Facebook Developer Blog). The State and Future of the Social Media Management System Space (Jeremiah Owyang). 29 social networks that have at least one million visitors per day (Royal Pingdom). New in Gmail Labs: Smart Labels (Gmail Blog).

Sysomos 162

Sysomos Vimeo Social CRM Analysis 162

Sprout Social

AUGUST 3, 2016

Private messages from both web & mobile Messenger. Social CRM Tools Offer a Personalized Experience. Context Is Critical to Social Relationship Management. With this release, Sprout’s social CRM now includes Contact Views for both Twitter and Facebook. Public comments and replies.

Social CRM 40

Social CRM Facebook Avatar Collaboration 40

Sprout Social

APRIL 20, 2017

Access to contact details, message history and social CRM tools within the Facebook Contact Views enable teams to engage personally. You can also easily address Ad Comments on the go with full support in Sprout’s mobile apps. Getting Started with Ad Comments Inside Sprout.

Comments 53

Comments Facebook Social CRM Collaboration 53

Convince & Convert

FEBRUARY 11, 2010

As mobile browsers become more powerful, Google and its partners decided to do things their own way. I believe the mobile Web will eventually win, and that apps are here as a transitionary measure until we can sort out browsers that are good enough to emulate the Web experience on mobile.”

Social Media 113

Social Media Strategy Apple iPhone 113

Pixlee

JANUARY 19, 2017

That's followed by cars (54%), major appliances (53%), mobile phones (46%), hotels (45%), and travel plans (40%). 65% of social media users from ages 18 - 24 evaluate information that is shared on social networks when making a purchasing decision. UGC and Millennials.

UGC 41

UGC Content Loyalty Travel 41

Social Media Network Marketing

MAY 31, 2010

Tying this invaluable data into a CRM solution generates sales leads, ideas for product direction and strengthens a company's image and brand. Opinionated social networking users become a virtual focus group, praising or complaining about a company's offerings, and coming up with suggestions for improvements or new products or brands.

Social Media 62

Social Media Social CRM Reputation Widget 62

Convince & Convert

SEPTEMBER 20, 2010

I believe Twitter will ultimately be the way that we interact with brands, and will power the social CRM movement. Tom Webster theorizes this may be due to Twitter’s functional similarity to text messaging, as several studies have shown Black Americans use the mobile Web at rates roughly double that to non-Hispanic Whites.

Social Media 159

Social Media Statistics Strategy Research 159

Convince & Convert

MAY 12, 2010

link] marionguthrie I read a forecast about the huge growth in mobile advertising in just 5 years, by 2015. [link] by @Jenn_ex (A little Dr. Seuss reference is always nice) [link] Brian Bergen RT @jaybaer: Would You Try It With a Fox?

Consultant 121

Consultant Social CRM MySpace Social Media 121

Convince & Convert

JULY 26, 2010

Unlike your blog, which is on an island, the Pitch is mobile and travels around to all the places you need it to – email, social networks, search engines, etc., That’s where the Pitch™ comes in. It enables a brand to share their story in it’s entirety and with context. Why Am I sharing This?

SEO 115

SEO Social Media Consultant Social CRM 115

Convince & Convert

JUNE 30, 2011

As a mobile obsessive, you instinctually check your Facebook, Twitter and all the rest of your social media accounts while you brush your teeth, only to find that someone has interacted with your brand. Guest post by Chris Hall an interactive content specialist at Off Madison Ave who specializes in writing for humans, not robots.

Social Media 155

Social Media Flickr Mobile Comments 155

Convince & Convert

APRIL 28, 2010

Finding Your Influencers As noted in the study, the notion of true 1:1 marketing via social media is a bit of a fallacy. It’s really only possible in a reactive sense via social CRM, where individual complaints or questions can indeed be handled. online population access the Internet from a mobile device.

Social Media 147

Social Media Strategy Influencer Social CRM 147

Convince & Convert

FEBRUARY 5, 2010

Also, since you’re in the process of fixing up your blog I wanted to remind you that Mofuse is not doing justice to your mobile site – [link] I tried switching to Disqus but had lots of trouble importing my comments from WordPress, did you have any trouble with that? link] Adam Q.

Disqus 109

Disqus Social CRM Patterns Consultant 109

Convince & Convert

OCTOBER 15, 2015

Confidence in your brand will decrease, as it shows a lack of care and indicates antiquated technology where your CRM is concerned. Properly Sync Social. Mobile customer service is in the spotlight lately, and your customers often defer to social channels when seeking resolution via mobile devices.

Tools 60

Tools Marketing Engagement Education 60

Convince & Convert

MAY 25, 2010

Which Are You Providing I see 17 online marketing services that small and medium agencies (especially PR-focused firms) could credibly offer clients, if they made the effort to build competency: Search Taxonomy Analysis Search Opportunity Audits Search Engine Optimization (not super duper hard core SEO, but intermediate level) Blogger Outreach Influencer (..)

Marketing 123

Marketing Social CRM Conference Social Media 123

Webbiquity SMM

APRIL 6, 2017

Social customer relationship management (CRM) was being written about as a distinct product category as far back as 2008, but market interest really began to take off the following year. How does social CRM differ from traditional CRM? 6) Base CRM. Market interest has remained fairly strong since then.

Social CRM 195

Social CRM Tools Sample Samples 195

Convince & Convert

JUNE 24, 2010

I just ditched AT&T for T-Mobile. They'll have a rep respond to you right away, get your email addy, and do their best to resolve it. Next, go onto Twitter and bitch about AT&T. About $10 cheaper, a free phone that plays FM radio, and unlimited everything, including internet access.

Social Media 121

Social Media Strategy Social CRM MySpace 121

agora pulse

OCTOBER 28, 2020

If you use a social media dashboard like Agorapulse instead, you can access these features in a single place: Post scheduling so you can plan ahead and batch tasks instead of posting in real-time. If needed, you can schedule post notifications on the mobile app , where you can create Stories or add Instagram filters. Social CRM.

Social Media Management 105

Social Media Management Tools Social Media Aggregator 105

Hootsuite

JANUARY 24, 2024

These templates help streamline communication and ensure a consistent and efficient approach to addressing inquiries, comments, reviews, and other forms of engagement on social media. Why are social response templates so handy? Save time Social response templates save valuable time by giving you plug n’ play, ready-to-go responses.

Template 101

Template Templates Social Media HootSuite 101

Convince & Convert

JULY 28, 2010

Mater of fact that gets a standing ovation… But now I want to share it… Feel my pain… I have to leave my email to a browser… on a mobile device that could well spell a don't bother. By the way your post looks GREAT on a mobile device. This was another excellent post. link] jaybaer Thanks. I appreciate that.

Social Media 148

Social Media Strategy Consultant B2B 148

Convince & Convert

AUGUST 11, 2010

Fully virtual, fully mobile. [link] jaybaer So far, the scenery part has been a bit of a drag. But you're right, location is less of an issue now than ever before. In fact, my friend Mike is going 100% on the road. link] [link] jaybaer Thanks Linda. Great to see you on Saturday. I appreciate you being there.

Social Media 115

Social Media Strategy Travel Team 115

Mindjumpers

MAY 24, 2012

Best Use of Social Media Platform - The Generous Store by Anthon Berg by Robert/Boisen & Like-minded. Best Use of Mobile – Carling Black Label – Be the Coach by Ogilvy Cape Town. Best Use of Ad Banners on Social Media Platform – EA Battlefield 3 YouTube banner – Scholz & Volkmer GmbH.

Social Media 213

Social Media Social CRM Airlines Guidelines 213

Convince & Convert

SEPTEMBER 8, 2010

Apparently, once we were given the opportunity to completely screw up our own Web pages, we decided that maybe we were better off if social networks removed some of the sources of our own visual and layout demise. Further, mobile users actually spend more time on Facebook, not less. Facebook rolled out their iPhone app in August, 2007.

MySpace 136

MySpace Facebook Social CRM Consultant 136

Convince & Convert

APRIL 13, 2010

Tagged as: apps , contests , dale carnegie , how to win friends and influence people , influences , iphone , mobile marketing , social media Did you enjoy this blog post? Alright, your turn. Who influenced you, and why? 10 books are up for grabs.

Social Media 112

Social Media Strategy Influencer Education 112

Convince & Convert

MAY 26, 2010

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: Are You Growing Enough Voices Content Lessons Learned From 25 Popular Blog Posts Does Your Facebook Page Have a Pulse?

Social Media 134

Social Media Consultant Video Strategy 134

The Realtime Report

DECEMBER 10, 2012

Looking at the results reveals some major pointers for social CRM: Listen for your brand’s name – with or without the @ symbol. The study looked at how long it took each brand to respond and the percent of total tweets that received a reply.

Brands 193

Brands Twitter Study Social CRM 193

Hootsuite

SEPTEMBER 16, 2022

Integrate social strategy with your CRM. Monitor and analyze the performance of your social customer care team. Learn more about social media customer service: Social media customer service tips and tools. Social CRM: What it is and how to do it. Social media chatbots.

Social Media 134

Social Media Tools Marketing Analytics 134

Hootsuite

OCTOBER 19, 2021

Facebook Business Suite is available on desktop or mobile. You can access Facebook Business Suite on mobile through the Business Suite Facebook app, which replaces the Facebook Page Manager app. You can add notes and labels, so this functions like a very basic social CRM. How to get Facebook Business Suite. On desktop.

Facebook 132

Facebook HootSuite Marketing Comparison 132

Sprout Social

SEPTEMBER 26, 2016

In addition, social CRM tools like contact details and notes lead to more informed and personalized responses creating an overall better customer experience. Whether you are managing one Facebook Page or one hundred, Facebook Reviews in your Smart Inbox enable you to continue the social conversation with your customers.

Review 40

Review Engagement Facebook Social CRM 40

Keyhole.co

JULY 9, 2023

It has great content curation and scheduling features, allowing users to post to various social networks. The platform also has a mobile app to manage social media accounts on the go. This can benefit those who require flexibility and remote access to their social media accounts.

HootSuite 52

HootSuite Social Media Management Social Media Price 52

Oktopost

JULY 27, 2021

With more and more customers using mobile or voice search, having websites, content, and ads optimized for both offers new sources of motivated leads. When your ideal customer asks, “Hey Google, who has the best Social CRM?,” Connecting Search with Social. Your content becomes an engine for conversions.

B2B 118

B2B Marketing SEO Engineering 118

Techipedia: Tamar Weinberg

MARCH 22, 2011

RTM has gadgets (as seen above), applications for all mobile platforms, an API, and much more. RTM is free, but extra functionality such as mobile access costs $25/year.). Rapportive is a social CRM, giving you important information about the person who is emailing you. LastPass also has mobile apps and so much more.

Products 236

Products Tools Google Reader RSS 236

Convince & Convert

MARCH 16, 2010

Twitter’s role as a conduit for the Zeitgeist is unrivaled, and it has almost single-handedly ushered in the era of real-time search, and social CRM. So, fully expecting each of you to tell me I’m wrong in the comments, here are 7 reasons why Twitter is not the Valhalla of social media: 1. Check ( Facebook Lite ).

Social Media 124

Social Media Strategy Foursquare Social CRM 124

Convince & Convert

APRIL 8, 2010

For now, I think it’s a highly mobile DVD player, game machine, Kindle, iPod, email appliance, and Web surfing device. But, iPad HD screen, color, and zoom make it better for magazines – and I can absolutely see education ( and mobile medicine) potential. What is it? I find Kindle to be easier and better as a book device.

iPad 136

iPad Content iPhone Wireless 136