If you work as a social media manager or online community manager you see these all the time … negative comments. When you see them you try at first to plan how to respond, but sometimes have a strong urge to react. Here are 6 more tips on how to manage negative comments: Listen   to what is being said. Most customers who complain online don’t want to hurt your company. They just want someone to listen and help them with their problem so try and see what is behind the negative wording. How angry are they? MORE >>

When ebooks began to emerge some years ago the common perception was they were not really books, just PDF’s masquerading as books. New research proves ebooks are not only for real, they are actually favored by the most voracious readers and those who are on-the-go and prefer to consume information from their mobile device. Content creators used them as a tease to attract attention to their real product. Whether a book is delivered on paper or in a digital format, it takes the same effort and skill to produce a quality product. Quality Will Always Matter. MORE >>

Any serious blogger will tell you that the secret to a successful blog includes consistency , dedication , and inspiration. My favorite blogs also feature one more magic ingredient: a loyal fellowship of readers that love to comment. There are other added benefits of blog commenting including better search engine optimization, and building your reputation as a thought leader in your industry. We know how wonderful and talented you are, now it’s time for the whole world to know! How does one build such a following? Make it easy to comment. MORE >>

Home > Social Media > Tutorials » Digg How can you download Digg archives, to backup your diggs, submissions, comments and saved articles? Digg in its new avatar after the takeover has converted into a single page site, and power Digg users would have thousands of diggs and submissions and comments which they might want to backup. Now Digg has made it easy for previous Digg users to back up their archives and use them in whichever way they like. Visit  Visit  digg.com/archive  to get started and enter your Digg username or e-mail address. MORE >>

Because you can monitor and listen, you now know what people are saying and how to react to it. Following are five steps for dealing with negative comments and criticism online. You’ve never been able to control it. Human beings like to complain. If someone complains or has something negative to say, respond to them in the place where they’re voicing their concern. Customer service can manage this if they’re empowered to do so. Your other Facebook fans will chalk that person up to just being a complainer. MORE >>