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Post Performance Report: Brands transforming social customer care

Sprout Social

Welcome back to the Post Performance Report (PPR), a series where we compile and analyze social media posts and campaigns inspiring us, and breakdown what makes them so genius. PNC Bank: Finance industry-approved customer care For brands in regulated industries like financial services , social can be a perilous place.

Report 62
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Why Online Banking on Mobiles Will Soar

Idaconcpts

Since 2008, consumers have been moving from brick-and-mortar banking to online banking at an impressive rate. This trend is welcomed not only by consumers who like the convenience of anytime banking, but also by financial institutions that like to streamline operations and cut down costs. 1 method of banking.

Banking 137
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8 ways to deal with negative comments in online communities

Laurel Papworth

How do you respond to a negative comment in an online community, on Facebook? Shut the Page down, ban the commenter, suck up to them? Well, every company does it differently, but let’s look at corporate vs personal voice when dealing with negative comments. Ignore the negative social media commenter.

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Is Your Brand Ready for Customer Service on Social Media?

Ignite Social Media

What does your current volume of comments/messages look like on your channels and what is their overall tenor? If you have every social media channel possible, try to focus on your top-performing ones (the channels that get the most traffic and receive the most comments/messages from your users).

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Cyberbullying: My Week on LinkedIn

Waxing UnLyrical

Because, at the time of this writing, that innocuous question has garnered more than 50,000 views, close to 200 comments, and … … a LOT of negativity thrown my way. I reported this to LinkedIn and it was immediately removed.). So I’m not going to comment on that post anymore. Including a death threat.

LinkedIn 279
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5 Steps for Dealing with Social Media Negativity

Buffer Social

Negative comments and reactions on your social media are standard and almost expected whether you're a brand or an individual. Receiving these comments is inevitable, but the important thing is how you handle them. Always address negative comments about you or your brand Should you address every comment you receive?

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Should My Business Be on TikTok? Your Burning Questions Answered

Hootsuite

You can also find a ton of data about TikTok users in Hootsuite’s Digital Report series. million views and over 8,000 comments. Revolut , the digital bank that has taken the UK and Europe by storm, has over 6,000 TikTok followers. But it’s not just digital banks and fintech companies that find success on TikTok.

Questions 104