Remove Authentication Remove Facebook Remove Focus Group Remove Groups
article thumbnail

4 Tips for Handling Negative Comments in Social Media

Ignite Social Media

On one hand, you can form relationships with your fans and hear feedback directly from them, serving almost as an instant focus group for the brand. There are several types of negative feedback – trolls, unhappy customers, PR crises – and today I’m going to focus on dealing with customers who aren’t happy.

Comments 122
article thumbnail

The Emotion found in Social Data

Buzz Marketing for Technology

Focus Groups – are skewed in three ways: small sample sizes, self-selection population, and the dreaded “decibel rule’ – the loudest person in the room wins. We believe they should be using more authentic and real-time data in order to make data-driven decisions. That is exactly why Social Media is so special, so different.

Data 222
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

14 Social Listening Tools for Effortless Brand Monitoring

Hootsuite

Back in the day, marketers had to dedicate substantial budgets to consumer and competitor research through surveys, focus groups, and market testing. Find opportunities for authentic engagement. Mention Source: Mention Mention tracks more than a billion data sources across the web, including Twitter, Facebook, and Instagram.

article thumbnail

How Your Brand Can Win Over Online Customers One Skeptic at a Time

Convince & Convert

Here are six ways to keep your brand in check and portray your company authentically: 1. It’s important to do the appropriate research, either with focus groups and surveys or by hiring an outside agency. Three days later, Gap switched back to the old logo and posted an explanation on its Facebook Page.

Brands 145
article thumbnail

How to Use Facebook Groups to Grow Your Business and Engage Customers

Hootsuite

Today, though, with the power of Facebook groups for business , brands have an opportunity to build fan communities in a way that just wasn’t possible back then. Here’s how to promote your business and reap the benefits of Facebook group marketing. Facebook page vs. group. Facebook group types.

Groups 144
article thumbnail

Social Media Scales of Engagement

Diva Marketing Blog

Much like the beginning of a focus group, to help respondents develop a comfort level for future complex questions, the defense attorney asked what I thought was an interesting multiple choice question. As a group, we were engaged with Judge Duran but on a passive basis. How did we feel about our day in court? his and ours.

article thumbnail

Social Media Idea Management: An intellectual capital hustle?

Diva Marketing Blog

No girlfriend, it's not a focus group. Maybe this is the social media version of a focus group but with less honesty and less transparency. Establishing an authentic presence in social media is where many marketers fall down. Although based on the user group experience this has a stronger social media overlay.