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4 Tips for Handling Negative Comments in Social Media

Ignite Social Media

On one hand, you can form relationships with your fans and hear feedback directly from them, serving almost as an instant focus group for the brand. There are several types of negative feedback – trolls, unhappy customers, PR crises – and today I’m going to focus on dealing with customers who aren’t happy.

Comments 122
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The Emotion found in Social Data

Buzz Marketing for Technology

Focus Groups – are skewed in three ways: small sample sizes, self-selection population, and the dreaded “decibel rule’ – the loudest person in the room wins. We believe they should be using more authentic and real-time data in order to make data-driven decisions. That is exactly why Social Media is so special, so different.

Data 222
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14 Social Listening Tools for Effortless Brand Monitoring

Hootsuite

Back in the day, marketers had to dedicate substantial budgets to consumer and competitor research through surveys, focus groups, and market testing. Find opportunities for authentic engagement. Mention Source: Mention Mention tracks more than a billion data sources across the web, including Twitter, Facebook, and Instagram.

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How Your Brand Can Win Over Online Customers One Skeptic at a Time

Convince & Convert

Here are six ways to keep your brand in check and portray your company authentically: 1. It’s important to do the appropriate research, either with focus groups and surveys or by hiring an outside agency. Three days later, Gap switched back to the old logo and posted an explanation on its Facebook Page.

Brands 144
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23 Tips to Build a Brand that is a Sweet Orange in a World of Bitter Apples

Pam Moore

Why should they talk to you, listen to you, tweet you, like your Facebook page, follow you or give a rip that your business exists on this planet? Facebook should fit into your business. Do NOT spend the next year fitting your business into Facebook. Talk to them and inspire them after the Facebook like, not just before.

Apple 139
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Social Media Idea Management: An intellectual capital hustle?

Diva Marketing Blog

No girlfriend, it's not a focus group. Maybe this is the social media version of a focus group but with less honesty and less transparency. Establishing an authentic presence in social media is where many marketers fall down. Or maybe it is. It's called IdeaXYZ or IdeaFireStorm or My(your brand) or ShareYourIdeas.

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Social Media Scales of Engagement

Diva Marketing Blog

Much like the beginning of a focus group, to help respondents develop a comfort level for future complex questions, the defense attorney asked what I thought was an interesting multiple choice question. Later that night I conducted a directed discussion with a group of Millennials about their Facebook habits.