Hootsuite

MAY 16, 2023

In the age of social media visibility and virality, what people say about you can speed its way to millions of people. And that’s why social media reputation management is so important. Reputation management isn’t about controlling the narrative. What is social media reputation management?

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Reputation Social Media HootSuite Sentiment 108

Techipedia: Tamar Weinberg

MAY 19, 2008

After all, not all of the 1,200 customers had scammed the company (and if that tip to Consumerist wasn’t anonymous, I think Sprint would have had some legal issues to deal with). Case #2: Continental Airlines Kicks Toddler Off Plane for Talking Too Much Now this just disappoints me. The plane was then brought back to the gate.

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Reputation Airlines Digg MySpace 100

Hootsuite

JUNE 29, 2023

Before we dive into the nuts and bolts of brand reputation management, we want to apologize. You’re probably going to get a parody version of Joan Jett’s “Bad Reputation” stuck in your head at some point during the reading of this article, and we can’t help but feel it’s our fault. And if you have no reputation? Here’s how.

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Reputation Strategy Brands HootSuite 106

Social Media Strategery

NOVEMBER 22, 2019

That obviously opens the door to everything from paid endorsement deals to social media “influencer” relationships. In those posts, he’s covering issues like who is going to pay the athletes , recruiting, transfers, and competitive balance. This isn’t just about the Tuas and the Zions of the world.

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Brands Sports Marketing Airlines 81

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Recently I needed to change a flight with United Airlines. In the interest of time, I went to their website and logged into my account to make the change.

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CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Recently I needed to change a flight with United Airlines. In the interest of time, I went to their website and logged into my account to make the change.

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CSR Airlines Loyalty Hashtag 127

Sprout Social

DECEMBER 5, 2023

With millions of people signing up daily across social media platforms, keeping track of conversations about your brand online is becoming an uphill battle. What customers say and how they relate with your business can greatly affect your online reputation. Table of Contents What is reputation management software?

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Reputation Software Tools Sentiment 100

Sprout Social

JANUARY 22, 2024

According to the latest edition of The Sprout Social Index™ , consumers believe they don’t see brands sharing enough authentic, non-promotional content or transparency about business practices and values. Fill this gap by tapping into frontline employee engagement on social media. Elevate them in your social content.

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Engagement Social Media Airlines Authentication 118

Keyhole.co

OCTOBER 21, 2023

Social media now offers much more than just a way to interact with loved ones. This is where social media monitoring’s art and science come into play. Social media monitoring: What is it? Monitoring social media is like listening in on discussions at a busy market in the digital realm.

Social Media 52

Social Media Sentiment Reputation Analysis 52

Hootsuite

AUGUST 29, 2023

Facebook auto reply is the solution every busy social media marketer or swamped customer service agent needs. They also ensure that nothing slips through the cracks and that your team is in the loop with every social interaction. Source: HEB on Facebook Customer service inquiries Social media customer service is here to stay.

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Issues HootSuite Facebook How To 87

Hootsuite

JUNE 2, 2022

Time moves at a different pace on social media. Because no matter how careful and cautious you are with your content, a social media crisis always has the potential to strike. Luckily, a social media crisis doesn’t have to mean the end of your brand’s reputation. What is a social media crisis?

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Social Media Tips HootSuite How To 145

Pixlee

DECEMBER 29, 2017

Seminars focused on specific regions and types of travel allow participants to delve into the unique issues and trends among those travelers. Notable brands from the 2017 conference included: United Airlines, Airbnb, Trip Advisor, and Intercontinental Hotel Group.

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Travel Conference Tourism Forums 40

Pixlee

DECEMBER 29, 2016

Seminars focused on specific regions and types of travel allow participants to delve into the unique issues and trends among those travelers. Notable brands from the 2016 conference included: United Airlines, Trip Advisor, Twitter, and Intercontinental Hotel Group. Phocuswright Conference : Hollywood, Florida (November 6-9 2017).

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Travel Conference Tourism Hotels 47

Sprout Social

MARCH 16, 2023

When you think about social media customer service , there are probably two encounters that come to mind: the best experience a brand ever provided…and the worst. For example, maybe you’re completely loyal to the airline whose customer service rep magically found you the perfect flight.

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Metrics Social Media Sentiment Airlines 102

Sprout Social

MARCH 31, 2020

If you’ve never had to respond to a social media crisis, consider yourself lucky. Because social media meltdowns, pile-ons and controversies aren’t just reserved for the biggest companies anymore. Recent engagement statistics highlight just how quickly social media moves for modern companies.

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Social Media Sentiment Examples Issues 135

Hootsuite

MARCH 27, 2020

On a regular day, connecting with your audience on social media requires tact, care, and forethought. Social media crisis communication for brands comes down to one reassuringly simple question: how can you help? In this post we’re taking a look at social media best practices during a real-world crisis or emergency.

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Social Media How To Policies Team 145

Hootsuite

OCTOBER 21, 2020

B2B social media marketing is often written off as boring or unnecessary. The digital media company credits its LinkedIn marketing efforts for closing 42% of its deals in 2018. Need a stronger business case for getting on social media? Why use social media for B2B marketing. Just look at Adobe.

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B2B Social Media Tools Tips 98

Keyhole.co

MAY 19, 2023

It has become even scarier for businesses in the era of social media. Public relations crisis management is a set of procedures aimed to prevent or lessen the damage from unexpected events that may threaten the company’s operations or reputation. Fewer than half have pre-drafted messages for social media and the press.

Reputation 52

Reputation Brand Monitoring Exercises Team 52

Bare Feet Studios

JUNE 7, 2009

Paying people to come here and write about us has its own issues that I addressed here and here. Measuring Social Media Campaigns I agree with Derek (a commenter on PBN) on the point that internet-based marketing campaigns can be far more measurable (and accurate and targeted) than traditional print, radio, and tv-based initiatives.

Social Media 40

Social Media Tourism Blogger Upcoming 40

Keyhole.co

JUNE 30, 2021

Let’s explore how proper data use can help you boost sales through social media in this article. Five ways social media data can take your strategy to the next level. Making your social media selling nowadays requires more effort than just boosting a successful post. Improve data quality.

Data 108

Data Social Media Strategy CPC 108

Keyhole.co

MARCH 1, 2023

With that in mind, let’s explore how proper data use can help you boost sales through social media. Five ways social media data can take your strategy to the next level Unlike years past, driving revenue from social media now requires more than just boosting your top posts.

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Data Social Media Strategy CPC 52

The Realtime Report

OCTOBER 5, 2021

Further to that point, this survey also exposed that a majority of Millennials and Gen Zs believe we are at a tipping point on key societal issues to include inequality and discrimination. Hispanic adult obesity rate of 44.8 percent, nearly half of the population, which exceeds that of white adults at 42.2

Travel 91

Travel Tourism Airlines Film 91

Convince & Convert

AUGUST 10, 2010

Raj Kadam is CEO of Viralheat , a social media listening platform (disclosure: I am a paid customer of Viralheat). Personally, I had a problem with an airline recently. Then I tweeted, and my issue was resolved. If they are social media savvy, you can follow up via Twitter direct message.

Social CRM 134

Social CRM Influencer Klout Social Media 134

Sprout Social

MAY 3, 2017

There are many ways to use social media in your PR strategies. With social media being ubiquitously used among consumers, it can be a crucial component in getting your products and/or services covered in the media. In the Q3 2016 Sprout Social Index , we found consumers to be 57.5% Try this free pass!

Social Media 101

Social Media Press Release Influencer Airlines 101

Convince & Convert

JULY 27, 2012

This is Episode 26 of the Social Pros Podcast : Real People Doing Real Work in Social Media. Read on for insights from Jay Baer & Eric Boss ‘s Social Media Stat of the Week ( This week : The Altimeter Group released the public report, The Social Media ROI Cookbook. Listen Now.

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Airlines Sentiment Hotels ROI 115

Convince & Convert

JUNE 8, 2010

Skip to content Skip to navigation Skip to footer Convince and Convert Blog: Social Media Strategy and Social Media Consulting Social Media Strategy Blog Social Media Consulting Blog Social Media Consulting Speaking Newsletter Free Social Media Tools Twitter Interviews About Lijit Search Are You Ready for the Opportunity Economy?

Social Media 129

Social Media Foursquare Consultant Airlines 129

Kikolani

NOVEMBER 25, 2010

TSA Gone Wild – the history of airline security. Cash connections – who invested in social media? The redeeming qualities of links with a bad reputation – the good side to link building via blog comments, directories, and non-keyword anchor text. Social Media / Social Networking.

Mashup 148

Mashup Resources Discount WordPress 148

Convince & Convert

APRIL 27, 2010

What a wonderful example to keep in mind (and which won't leave my mind) as we all journey down this social media path. What a wonderful example to keep in mind (and which won't leave my mind) as we all journey down this social media path. link] Angela Daniello Jay, Love it! link] Bill Graham Great story!

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Social Media Strategy Airlines Types 133

Convince & Convert

JULY 9, 2010

An expert in marketing to women, she heads the Media Connections practice, focused on managing brand dialogue via traditional and social media. Time is proving that no matter how much social media changes, the core rules of engagement remain the same.

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Influencer Ustream Authentication Social CRM 123