Loyalty Nielsen Social CRM Video 
Convince & Convert
APRIL 22, 2010
Most blogging, video content, Slideshare presentations, Squidoo lenses and content marketing of that type fits into this category. Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Whatchew Talking Bout?
Convince & Convert
SEPTEMBER 20, 2010
Daily Twitter users are 300-400% more likely to write a blog, review products, upload videos, and every other social behavior, than are non-users. In fact, the research shows that 72% of daily Twitter users write a blog, 61% write at least one product review per month, and 53% upload videos. link] [link] jaybaer Yep.
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