Listening Tools

Proactive Report

Do the searches in Google BlogSearch, Twitter, Yahoo News, and other social websites like Technorati, digg.com, StumbleUpon and Delicious. Subscribe to the RSS Feed for these searches and pull the data into your RSS reader. Visible Technologies. Follow me on Twitter. We know by now that we have to listen before we jump into social media. But the question I often get asked is how?

The Social Media Monitoring Lighthouse – A Guide on What and How to Monitor

Razor Social

Then, you can filter those mentions based on the channel e.g. Facebook, Twitter, blogs etc. Respond directly within Twitter. You cannot monitor Facebook, Twitter and other social networks but you can monitor forums, blogs etc. For example, if they change their Twitter profile description, you get alerted on what they had before and what they have changed it to. Customer engagement – Engage with the customer directly through the platform on Facebook or Twitter.