Convince & Convert

JULY 28, 2010

Have them document EVERY question they receive. There aren't any short cuts to adding value or adding to the conversation: it takes time, some creativity and dedication, but it is well worth it if valued in relationship and loyalty. When you find a pattern, create content to address it. Ask your customers directly.

Social Media 150

Social Media Strategy Consultant B2B 150

Rebekah Radice

DECEMBER 5, 2016

It works to increase customer loyalty with the understanding that it’s much easier and less expensive to maintain customers than find new ones. Document these and keep them prominent in your mind. Think how you might massively increase customer loyalty. And they want the buying experience to be personalized.

Trends 146

Trends Social Media Strategy CSR 146

Rebekah Radice

DECEMBER 5, 2016

It works to increase customer loyalty with the understanding that it’s much easier and less expensive to maintain customers than find new ones. Document these and keep them prominent in your mind. Think how you might massively increase customer loyalty. And they want the buying experience to be personalized.

Trends 60

Trends Social Media Strategy CSR 60