Convince & Convert

MARCH 28, 2012

Something like what TopGuest is doing for hotel guests – rewarding customers when they check in to properties – or how Virgin America’s Elevate program rewards their customers with miles by checking in when they arrive at the airport. 3 Ideas for Gamifying Customer Service. Rewards for Using Self-Service Channels.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

Something like what TopGuest is doing for hotel guests – rewarding customers when they check in to properties – or how Virgin America’s Elevate program rewards their customers with miles by checking in when they arrive at the airport. 3 Ideas for Gamifying Customer Service. Rewards for Using Self-Service Channels.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

MAY 17, 2012

SproutSocial is a social media management and monitoring platform known for its slick dashboard and its Messages view, which pulls in all of your activity from all networks into one stream. Keyword, hashtag, and user monitoring across the Web plus Web Alerts when your keywords are found. Social CRM (currently in beta).

Social Media Management 163

Social Media Management Small Business Social Media Tools 163