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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

Cost 135
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Enterprise 2.0: social scorecard and social media karma

Laurel Papworth

Taking Badges Further: I use incentives to reward influencers in my online communities in three ways: Points for repetitive, ongoing and countable activity. ENTERPRISE : contributing to an unpopular wiki subject, logging in before 9am, talking like a pirate on pirate day. note: today most community software has a spam removal system).

Badge 108
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Thirteen Tips for Effective Tagging

Buzz Marketing for Technology

Bear in mind that different people will bookmark the same site for different reasons: I might bookmark Terminus 1525 as a great example of a Drupal site, while you are saving it as a link to young Canadian artists. A wiki can help do the job. Jump to Content. Jump to Navigation. Jump to Footer. Search: TechSoup Home. Learning Center.

Tips 174
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70+ Resources on How to Start a WordPress Blog

Kikolani

software, blogging site, etc.). It is also great for socializing and building your own community. The next list includes sites that have the installable version of the software (like the WordPress that we will be discussing). DreamHost – WordPress Wiki including instructions from installation through troubleshooting.

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eLearning & Deliberative Moments: The present and future of Personal Learning Environments (PLE)

Buzz Marketing for Technology

It was originally part of a class wiki. Hence, they prefer the more limited view of PLEs as a configurable extension to a VLE, especially when they continue to see themselves as the monopoly technology service providers for their learning community (eg online enrolment, email addresses).

Web 2.0 165