Friday Roundup: Customer Service
Waxing UnLyrical
MAY 17, 2013
Image: larryc (Smile) [ CC-BY-2.0 ], via Wikimedia Commons. Why: Daniel Newman discusses how emotional attachment plays a key role in customer retention and brand loyalty. Author information Shonali Burke President & Grand Poobah at Shonali Burke Consulting, Inc. What You Don’t Want Me Thinking When I Buy From You.
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