Banking Community building Hosting Loyalty 
Convince & Convert
JANUARY 13, 2015
Businesses commonly mistake “customer satisfaction” for customer loyalty. While a customer may be happy with their one-time experience with your brand, what’s going to make them a lifelong community member? The same thing that’s connecting you and your childhood friends: building strong and worthwhile bonds.
Convince & Convert
MAY 11, 2016
And my personal favorite: “This Chart Explains the Reachpocalypse and Why Facebook is Laughing All the Way to the Bank”. ” In other words, social media is banking on the dominance of social selling and could basically care less how your company’s non-paid, organic efforts suffer as a result. “Twitter growth grinds to a halt”.
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