8 ways to deal with negative comments in online communities
Laurel Papworth
APRIL 26, 2011
often use “ignore but monitor in our communities for issues we know about and have responded to publicly already OR where the member is new, a bit crazy or usually positive but having a bad day. So we ran (in the virtual world) an Olympics for them and they shut up about the logo change. We realised they were bored.
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