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11 best social media listening tools

Unmetric

Not just that, Clarabridge provides deep analytics to understand the context of these mentions of your brand. You also get a complete overview of your brand’s owned, earned, and partnered content performance on social media. You even get canned responses to help maximize your efficiency in responding to your consumers in online forums.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

To be fair, I’ve only included those I’ve actually used (Radian6, Sysomos, Spiral 16) or tested (Meltwater, SM2). Have you looked at any tools that allow local users to speak on behalf of the businesses social media channels but then give an overview to the home office to watch all activities?