article thumbnail

White paper on Social CRM for associations

SocialFish

Who owns Social CRM? Making member management social takes teamwork. We’ve just published our latest white paper, Social CRM for Associations: What association executives should know about applying social media to membership management. SocialFish Food Tips. To learn more, check out the whitepaper.

article thumbnail

Eight Tips for Scaling Social Customer Support

Dave Fleet

People who are pressed for time and just want to get the answer with no frills may prefer quick step-by-step how-tos, for example, while others look for more social interaction and conversation. What tips would you add to the list? If you can, take the time (and/or money) to do the research to identify those needs.

Tips 353
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

First Think Tank webinar and last call for beta testers.

SocialFish

If you’ve missed our other announcements, the Think Tank is an online, peer-to-peer learning hub for social media practitioners in associations and nonprofits. We’ve already built several learning modules, including: 6 Steps to a Great Social Media Policy. Top Tips: Twitter Lists.

article thumbnail

Weekly Roundup: Problem Solving

Waxing UnLyrical

In this guest post for ProBlogger , Luke Guy offers some tips to get your emails noticed. The Complicated Problem of Social CRM. Why: Social CRM isn’t always as easy to set up as it sounds. Jackson Wightman relays some key points on distribution. 8 Reasons Why Your Email Open Rate is Nosediving.

article thumbnail

Social CRM: What It Is and Why Your Social Strategy Needs It

Hootsuite

Social CRM (customer relationship management) is becoming the expected standard for businesses of all sizes. Brands can no longer afford to use social media in isolation. The valuable insights gleaned from social interactions need to be available to all departments. What is social CRM? 5 social CRM tools.

article thumbnail

Sysomos Acquired By Marketwire

Dave Fleet

In recent months we’ve seen several interesting moves within the social media monitoring/social CRM space. Thanks to William Johnson for the DNA13 pointer and Steve Dodd for the Buzzgain tip.). Acquired by. Jive Software. January 2010. February 2010. April 2010. April 2010. Scout Labs. Lithium Technologies.

Sysomos 334
article thumbnail

#SproutChat Calendar: Upcoming Topics for January 2017

Sprout Social

January 4, 2017: Maintaining a Social Media CRM. Sprout Product Focus: Social CRM. Organizing and keeping track of community members across social networks can be incredibly overwhelming. This week’s #SproutChat will focus on Sprout Social’s CRM features. New Year, new trends!