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Yeastar Simplifies Customer Communication and Engagement, Adds WhatsApp and SMS

Bill Hartzer

In a move that’s set to redefine the landscape of customer communication, Yeastar, a leading provider of Unified Communications (UC) solutions, has introduced groundbreaking features to its platform. That’s precisely what Yeastar has achieved by introducing WhatsApp and SMS integration.

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The Beginner’s Guide to SMS Marketing: Everything You Need to Know

Hootsuite

SMS marketing can be an effective complement to social marketing, allowing you to reach customers—and potential customers—in real-time with targeted and effective messaging. Let’s look at what SMS marketing is and how you can incorporate it into your marketing strategy. What is SMS marketing? What is SMS customer service?

SMS 142
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Is SMS Marketing Still a Viable Strategy?

Techipedia: Tamar Weinberg

SMS, really? As most brands and organizations now have a mobile optimized version of their website, the focus is now on encouraging users to travel to your site and interact with the brand itself in order to push increased revenue. In terms of rate of response, the simple SMS dominates the market. A few statistics….

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Why You Need a CPaaS Solution in Your Customer Experience Strategy

The Realtime Report

One technology enhancing customer experience is Communications Platform as a Service, commonly known as CPaaS. This is a cloud-based multilayered platform that allows businesses to directly embed communication features like voice and video into existing apps and software. The Role of CpaaS in Customer Experience. Instant communication.

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Will India See a Rise in Digital PR?

Waxing UnLyrical

With the ever-increasing competitive eco-system and never-ending client demands, traditional PR is set to face new challenges in India. With such alterations in the media industry, PR agencies have a window to get more creative and embrace newer avenues, such as social media platforms, more aggressively than before.

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7 Best Customer Service Software Solutions for 2021

Hootsuite

For example, you might need a ticket system to manage support requests for multiple agents and departments. In fact, it was the highest value customer service feature in the Insider Intelligence Canada Mobile Banking Emerging Features Benchmark report. Live chat and messaging can take place through your existing social media platforms.

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Top 5 Social Media Apps that All Marketers Need

agora pulse

We live in an increasingly-mobile world. Marketers are attached to their mobile devices and finding new ways to access information on-the-go, especially through social media apps. LinkedIn has evolved from an “online resume” platform to a full-fledged, professional social network.