Sprout Social

APRIL 16, 2024

These insights build stronger messaging, campaigns, product lines—the opportunities are endless. Today, listening tools are more intuitive, making insights more accessible. Today, listening tools are more intuitive, making insights more accessible. What conversations could yield valuable insights for teams across your business?

How To 99

How To Sentiment Template Templates 99

Social Media Today

JANUARY 26, 2021

Twitter and Sprinklr teamed up to build a thorough report on the current state of customer care. See best practices and industry insights to guide your customer care plans for 2021.

Report 193

Report Twitter Industry Team 193

Sprout Social

OCTOBER 19, 2023

As the digital market space rapidly evolves, customers are seeking authenticity and human connection from brands like never before. Keep reading for actionable insights that will help you meet your revenue goals and marketing objectives, head-on. AI is also helping social teams understand and respond to audiences better.

Strategy 129

Strategy Sentiment Marketing Analysis 129

Jon Loomer

NOVEMBER 20, 2022

TikTok recently launched its new Audience Insights product. If you’ve been paying attention, you won’t be surprised that it’s a near carbon copy of Facebook Audience Insights. Let’s dig in… Access Audience Insights. From your TikTok Ads Manager, go to Reporting and select “Audience Insights.”

Real Estate 186

Real Estate Overview Hashtag Price 186

Sprout Social

MAY 9, 2023

AI marketing combines AI technologies with customer and brand experience data to provide highly precise insights into your customer journey and market trends. They help you cut through the noise and gain a deep understanding of the customer’s mind through social media sentiment analysis.

Sentiment 132

Sentiment Marketing Analysis Loyalty 132

Sprout Social

FEBRUARY 12, 2024

An influencer whose audience matches your target market introduces your brand to untapped customer segments, thus enhancing brand awareness. This encourages consumer confidence, translating into higher customer retention rates and the ability to explore competitive pricing. It’s all about authenticity and relatability.

Influencer 107

Influencer Marketing Collaboration ROI 107

Sprout Social

FEBRUARY 1, 2024

Most marketing professionals constantly grapple with two questions: What do our customers actually want and how can we turn them into our biggest champions? The risk isn’t just a misalignment with customer expectations but also the missed opportunity to cultivate brand loyalty and advocacy. Here’s how.

Social Media 110

Social Media Sentiment Loyalty Microsoft 110

Convince & Convert

DECEMBER 15, 2023

Invigorate your strategy with insights from marketers at TikTok, Glossier, Zillow, lululemon, and more Convince & Convert started the Social Pros Podcast back in 2012 as a way to get to know the “real people doing real things” in social media. Relat ed episode: Why Now is the Time to Win : Jay Baer 2. What else is important to them?

Brands 151

Brands Marketing Real Estate Collaboration 151

Sprout Social

MAY 16, 2023

Data is money, and businesses are leaving it on the table Businesses eagerly await the trove of audience insights that further investment in social media will bring. It’s time to dissolve the lines between marketing and customer care Social is the through line that connects current and future customers.

Social Media 110

Social Media Loyalty Reputation Data 110

Jon Loomer

SEPTEMBER 15, 2022

If you’re a Facebook advertiser, one of the most underutilized features that you may not even know about is the Custom Metric. I want to take a second look at custom metrics today and provide two specific examples of how I use them. What Are Custom Metrics? Where you create the custom metric doesn’t matter.

Metrics 214

Metrics Examples Facebook How To 214

Sprout Social

AUGUST 15, 2023

Staying agile seems daunting and finding meaningful insights from non-stop social and online chatter feels akin to finding a needle in a haystack. AI tools extract key data points from thousands of social conversations across multiple networks within minutes, giving you actionable insights that impact your market growth and revenue.

Brands 85

Brands Sentiment Analysis Marketing 85

The Realtime Report

APRIL 24, 2024

Following up after an event is your chance to show attendees that you genuinely care about them and their success beyond just filling seats. Gathering Priceless Insights Want to know how to make your next event even better? Highlight specific moments or insights they shared. Plus, it’s just good manners!

Eventful 91

Eventful Survey Loyalty Authentication 91

Convince & Convert

APRIL 25, 2024

Here’s a closer exploration of six profound insights that promise to redefine our navigational charts. Rather, this insight should drive us to create gated content that not only captivates but also enriches our audience’s professional journey. This year’s analysis draws from an impressive 6.2 Unreasonable statement?

B2B 105

B2B Report Case Study Content 105

Sprout Social

AUGUST 22, 2023

Within these tools, conversational analytics harnesses the power of customer conversations and discussions by identifying and tracking hidden brand insights. This market-driven, real-time intelligence empowers marketing teams to amplify brand reach in a targeted manner, spot emerging trends and gain competitive insights.

Analytics 85

Analytics Conversation Brands Sentiment 85

Social Media Strategies Summit

APRIL 25, 2023

Similarly, your blog should provide customized, actionable advice that motivates your readers to overcome challenges and achieve their goals. Similarly, your blog should provide customized, actionable advice that motivates your readers to overcome challenges and achieve their goals. Add visual elements to the sidebars.

Conversation 158

Conversation Company Loyalty Case Study 158

Sprout Social

JUNE 7, 2023

When a brand experience is consistently good, it champions powerful brand recall, turns customers into advocates and builds credibility that ultimately increases your repeat business. This could be via your social media channels, website, in-store, during events or with your customer care team.

Brands 114

Brands Sentiment How To Analysis 114

Convince & Convert

MARCH 5, 2024

The Challenge of Building Customer Loyalty If you’re a brand leader today, it can feel like it’s harder than ever to build loyalty with customers. TWEET: 71% of consumers switched brands at least once over the past year, hunting for better deals, better product quality, or better customer service among many other reasons.

Reddit 145

Reddit Research Loyalty Survey 145

Bill Hartzer

NOVEMBER 20, 2023

From top-tier sourcing to intelligent product curation, swift fulfillment, and unwavering dedication to customer service, every facet of the app is meticulously designed to elevate the user experience. Streamlined Fulfillment for Content Focus: Bid farewell to the hassles of product sourcing, shipping logistics, and customer support.

Influencer 95

Influencer Social Media Curation Policies 95

Sprout Social

APRIL 17, 2024

Chatbots are strategic assets that enhance your customer care and marketing strategies. Integrating chatbots can transform your customer relations by automating responses to common queries and collecting feedback, freeing your team to focus on more complex issues. But where do you start with building a chatbot?

Hubspot 101

Hubspot Template Templates API 101

Sprout Social

APRIL 25, 2024

If they had more time, they’d spend it responding to customers and planning strategic initiatives. This social media campaign brief template encourages you to incorporate insights from across your organization. Customer experience audit template Consistency is a key characteristic of a robust brand strategy. Get the template 14.

Template 65

Template Templates Social Media RFP 65

Oktopost

MARCH 26, 2024

In a world where authenticity, transparency, and efficiency are not just valued but expected, direct communication between brands and their customers is the heartbeat of modern-day business. In parallel, when your customers feel heard, their satisfaction and loyalty increase, only fueling business growth.

B2B 62

B2B LinkedIn Authentication Loyalty 62

Ignite Social Media

SEPTEMBER 11, 2023

To provide insights on this, we recently sat down with some of our social media experts to discuss the three most common structures we see for internal social media teams and where each might be appropriate. They also must rely on the company’s customer care roles to manage community engagement.

Team 167

Team Social Media Social Media Management How To 167

Convince & Convert

SEPTEMBER 30, 2021

Social selling solves the problem of needing to fill a pipeline and connect with customers by building relationships. To explain how social selling helps to grow customer relationships on a one-to-one basis, let’s look at these five ways to use it effectively: . Understand what Social Selling Is (and Isn’t).

Skills 197

Skills Groups Groups LinkedIn 197

Sprout Social

SEPTEMBER 11, 2023

NLP powers AI tools through topic clustering and sentiment analysis , enabling marketers to extract brand insights from social listening, reviews, surveys and other customer data for strategic decision-making. Read on to get a better understanding of how NLP works behind the scenes to surface actionable brand insights.

Process 111

Process Sentiment Analysis Applications 111

Sprout Social

JANUARY 11, 2024

Customer service software is integral to any company’s tech stack today. Especially since the quality of your customer care ties directly to your bottom line. Strong service leads to longer-term customers, positive word-of-mouth and a more productive team. What is customer service software?

Software 86

Software Tools Knowledge Base Hubspot 86

Sprout Social

OCTOBER 16, 2023

This article will unpack how social media insights are essential to understanding younger consumers and how brands are using that data to transform and reach new audiences. More than half of consumers (51%) say responding to customers makes brands the most memorable on social media.

Brands 115

Brands How To Authentication Collaboration 115

Sprout Social

AUGUST 28, 2023

This includes handling customer support inquiries, creating personalized offers and analyzing customer data. AI-driven insights are playing a huge role in behavioral segmentation and other agile marketing strategies as well. Customer service. Companies are investing in these tools to get more out of their efforts.

Team 88

Team Tools Marketing Hubspot 88

Sprout Social

JUNE 13, 2023

As a solutions engineer at Sprout Social, I work with our customers to help them uncover the power of social across their business, from optimizing digital workflows to making the most of the tools in their martech stack. It really helps bring visibility between the marketing, customer care, communications and brand teams,” she says.

Atlassian 102

Atlassian ROI Social Media Collaboration 102

Hootsuite

SEPTEMBER 14, 2023

Looking to gain a better understanding of your customer’s behavior and how to engage with them ? By tuning in to the conversations that your target audience is having–both about your brand and the broader topics in your industry–you can gain valuable insights into how they think, what they care about, and what motivates them.

Social Media 102

Social Media Sentiment HootSuite Analysis 102

Sprout Social

AUGUST 9, 2023

But if you aren’t factoring in meaningful social media data, you will miss crucial insights. Executives need contextualized social media metrics like sentiment analysis, customer satisfaction and competitor benchmarks to make informed decisions. This is what happened at Hudl.

Social Media 79

Social Media Sentiment Metrics Data 79

Ignite Social Media

APRIL 1, 2024

Their cans provide an edgy, non-alcoholic option that seamlessly fits music venues and bars where customers want to look cool without drinking booze. Related Posts Social Media Secrets of Duke Men’s Basketball Any Marketer Can Learn From What is This “Deinfluencing” Trend and Should Brands Care?

Social Media 91

Social Media Marketing Proposal Case Study 91

Hootsuite

NOVEMBER 28, 2022

If the customer care team goes above and beyond to resolve the issue, your frustrating experience can be morphed into a positive one. That’s why customer experience management is a quick way to win people’s hearts. What is customer experience management? Why is customer experience management important?

Tips 123

Tips HootSuite Survey FAQ 123

Sprout Social

AUGUST 29, 2023

At surface level, conversational AI operates through virtual agents that can alleviate customer care team load and streamline the user experience. Besides improving workflows and the customer experience, conversational AI is a powerful tool for business intelligence, sentiment analysis and so much more.

Conversation 79

Conversation FAQ Sentiment Banking 79

Oktopost

APRIL 9, 2024

Insights into your target audience- Demand gen focuses on learning how to communicate effectively with your customers, giving you actionable insights into their needs, values, and behavior Source How does B2B demand generation work? The goal is to ensure you’ll be the first provider they think of when the time is right.

B2B 62

B2B Marketing ROI Hubspot 62

Sprout Social

JANUARY 10, 2024

However, complaint management can also be a growth opportunity, providing insights to improve your products, services or customer experience. It’s also an opportunity to become the ‘hero’ in your customer’s story. So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively?

Reputation 106

Reputation System Brands Knowledge Base 106

Keyhole.co

FEBRUARY 13, 2024

So, you must customize your social listening strategy to get an accurate pulse on the audience. Customer insights As a micro-blogging platform, Twitter is ideal for opinionated individuals to express their views. With proper Twitter social listening strategies, you can monitor the unabashed opinions of your customers.

Twitter 59

Twitter Sentiment Microblogging Hashtag 59

Sprout Social

JUNE 26, 2023

In a world where social media and technology have leveled the playing field between brands large and small, leaders know the only true differentiator is customer experience (CX). Besides workflow efficiencies, AI tools provide nuanced insights that can transform your customer journeys to become more engaging and supportive.

Sentiment 105

Sentiment Analysis Patterns Price 105