Respond to Social Media Inquiries Faster – And Reap the Benefits
Social Media Today
NOVEMBER 7, 2022
You work hard to grow your account and earn loyalty. Discover the value of effective social media responses.
inquiry 
How to Add A Lead Form To Your Instagram Profile
Jenn's Trends
JANUARY 24, 2023
This form will allow you to collect answers to a few questions and inquiries about your business as well as the person’s name and contact information. Instagram has added the option to create a lead form directly on your Instagram profile.
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Trending Sources
Facebook’s Zuckerberg Ignores ‘The New Reality’ By SkippingFake News Inquiry In London
Forbes Social Media
NOVEMBER 27, 2018
Facebook’s founder didn’t show up to answer questions from nine governments on Tuesday. Casper Klinge, the world’s first tech ambassador for a nation, says that was a bad idea.
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Conversational AI: What It Is, Why You Should Care and How to Do It Right
Hootsuite
DECEMBER 15, 2021
With all those inquiries and only so many people to tend to them, a chatbot or virtual assistant can be a lifesaver. AI technology can effectively speed up and streamline answering and routing customer inquiries. But the reality is that some customers are going to come to you with inquiries far simpler than others. The result?
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How to Respond to Every Social Media Inquiry in an Average of 19 Minutes
Convince & Convert
JULY 25, 2014
Tweetable Moments You have to have great customer service before you attempt social customer service. dgingiss Tweet This Taking Customer Service Online Discover was the first credit card company to offer 24-hour phone support, and now they’re leading the way in social media customer support, as well.
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Digital Advertising Simplified: Answers to Your Queries
Sociallyin Insider Blog
JANUARY 5, 2024
In today's fast-paced era, businesses often have inquiries about digital advertising and how to maximize its potential. Digital advertising has advanced, providing advertisers with powerful tools to establish deeper connections with their target audiences and achieve superior outcomes.
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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)
Convince & Convert
NOVEMBER 4, 2021
Heightened customer expectations and consumer demands equate to a potential increase in the velocity of service inquiries. Setting up your tools to make it easy to identify, respond to, and catalog customer inquiries will save huge amounts of time. . Avoid Social Customer Care Burnout.
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Breaking Barriers: Dr. Leen Kawas’ Trailblazing Journey in Biotechnology
The Realtime Report
APRIL 12, 2024
She earned her Bachelor of Science degree in Molecular and Cell Biology from the University of California, Berkeley, where she honed her passion for scientific inquiry. Leen Kawas’ educational journey laid the foundation for her remarkable career. Driven by an insatiable thirst for knowledge, Leen Kawas pursued her Ph.D.
LinkedIn Is A Spam Wasteland. Here’s How To Fix The Nightmare
Forbes Social Media
OCTOBER 17, 2022
I used to receive legitimate inquiries about articles, nice missives from public relations representatives, and a note from an occasional long-lost friend who found me online.
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Ultimate guide working in recruiting companies
Social Media Marketing
JANUARY 2, 2023
Keep it quick and painless Our experience by asking the right inquiries in the initial interview, you'll have a smart thought of whether an individual is ideal for your organisation. When companies consider the interviewer or contender to pose inquiries in an interview in light of anything they want, normalising processes can be difficult.
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How to Use Instagram Chatbots for Customer Service and Sales
Hootsuite
APRIL 6, 2022
An Instagram chatbot is a messaging system that addresses human inquiries using automated responses. All the time you spend reading through DMs and replying to customer inquiries can be put to better use: brainstorming new marketing campaigns, building financial reports, taking a well-deserved potato chip break.
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Customer service tiers: What they are and how to create them
Sprout Social
FEBRUARY 8, 2024
Picture this: You log on for the day to see what customer inquiries came in overnight. Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. The majority are asking if hours will be adjusted during an upcoming bank holiday.
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5 Tips Missing From Your Average Restaurant Marketing Guide
The Realtime Report
NOVEMBER 16, 2022
You can create a sense of connection and loyalty by personalizing your messages and taking the time to respond to customer inquiries. Email marketing can also be used to build relationships with your customers. In addition, email marketing is a cost-effective way to reach many people with your marketing messages.
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A digital media framework for smart marketing communications
Sherrilynne Starkie
DECEMBER 20, 2020
Under Owned Media , we looked at designing campaign landing pages to drive rental inquiries. Should we insert ourselves into those conversations, or work to attract participants over to our own properties? A recommendation is to showcase stories about apartment dwellers and community life on the website.
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New Social Media Advertising Strategies for 2023
Webbiquity SMM
JANUARY 24, 2023
In contrast, companies like reMarkable and ONYX BOOX have lost sales and damaged their brand reputations by almost willfully ignoring inquiries on social media and online brand monitoring (a.k.a. Brands such as Lululemon, Amazon, Spotify, and Chewy have developed reputations for getting social media customer service right. social listening”).
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Jira Service Management vs Zendesk: Which Software Do You Need?
The Realtime Report
NOVEMBER 2, 2023
Its intuitive interface simplifies issue handling and resolution, making it easier for agents to manage customer inquiries. Zendesk’s ticketing system stands out for its user-friendliness. This streamlined approach fosters a smoother support experience, and Zendesk’s ticketing system is known for its simplicity and efficiency.
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6 Tips for Managing Negative Chatter on Social Media
Socialized
FEBRUARY 8, 2021
Responding to any complaints or inquiries with the utmost care and effort is essential for a brand. Always be diplomatic and professional while answering or responding to questions or inquiries.
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The Pros and Cons of a Balance Transfer
SocialFish
FEBRUARY 1, 2020
Also, opening a new credit line for a balance transfer can result in a hard inquiry on your credit report. You will risk ruining your credit score by having a hard inquiry on your credit report, lowering your credit line average age, and having higher credit utilization by doing a balance transfer. You may incur more debt than before.
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Everything you need to know about Messaging for Pages
Oktopost
MARCH 26, 2024
Our Social Inbox now supports managing LinkedIn private messages so that your company pages can respond to inquiries on LinkedIn directly from the Oktopost Social Inbox. You can assign the conversations to relevant team members in your organization and engage with the personal profiles that sent you messages without leaving Oktopost.
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Instagram Customer Service: A Guide for Brands in 2022
Pixlee
MARCH 21, 2022
Even if you choose to later transfer the customer service concern to your preferred channel, addressing inquiries as they arise can be critical to building trust and transparency with your following. Place contacts for your brand and a link to your ecommerce website in your Instagram bio. These buttons appear right below the bio section. .
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Streamline Your Social Customer Care With the New Inbox
Oktopost
MAY 27, 2020
Oktopost’s Social Inbox brings every mention, comment, and direct message from all of your social media profiles into one place, where you can manage, reply, and assign social inquiries to your team. We’ve had a major update to the Inbox in the works for the past month, and today we’re happy to present it to you. Facebook Ads Support.
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5 Best Examples Of Brands Using Social Media For Customer Service
Keyhole.co
JULY 31, 2023
Ask a follow-up after giving an answer to ensure that the customer is satisfied with the solution and to keep the door open for further inquiries. Social media is used for customer service by providing real-time responses to customer inquiries and complaints. This gesture shows your commitment to a successful resolution of the issue.
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How To Grow Your Business Fast but Responsibly
The Realtime Report
JANUARY 30, 2023
In that case, you need to ensure that your website is optimized to deal with the extra traffic while also ensuring that your customer service team is ready to respond to additional inquiries.
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Social Responsiveness: Norway Takes the Gold, U.S. Companies Are…Last
The Realtime Report
JULY 6, 2012
Silver goes to Poland — Polish companies respond to 50% of customer inquiries, followed closely by Turkish companies, who respond to 47% of all inquiries. which has the largest number of Facebook users, respond to only 22% of all customer inquiries — a shockingly low number. And guess who’s in last place?
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To build unbreakable relationships with your customers, see social messaging differently
Sprout Social
JUNE 2, 2021
We’re also seeing larger, enterprise companies invest in messaging as storefronts go digital or call centers become remote and the volume of customer support inquiries increase. Small and mid-sized businesses are adopting messaging for the first time in lieu of in-person interactions to show and sell their products.
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11 Time-Saving Social Media Collaboration Tools
Hootsuite
MARCH 26, 2024
For instance, in Hootsuite, you can assign tasks, such as engaging in the comment section or replying to customer service inquiries, to different team members within the platform. Zendesk If you’re on the social team in an industry that receives a lot of customer service inquiries, then customer service software like Zendesk is essential.
New at Hootsuite: Instagram Enhancements, Inbox Updates & More Apps
Hootsuite
NOVEMBER 30, 2020
The feature allows you to create and save common responses to inquiries and, for many organizations that have seen their inquiry volume rise, this has been a great time saver that increases customer satisfaction. For those on Business and Enterprise plans, you can now use ‘saved replies’ to reply faster and more consistently.
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10 AI marketing tools your team should be using in 2023
Sprout Social
AUGUST 28, 2023
This includes handling customer support inquiries, creating personalized offers and analyzing customer data. Sprout enables you to build chatbots to handle customer support requests , suggest replies to customer inquiries or route messages to the right team. Companies are investing in these tools to get more out of their efforts.
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3 ways Tagging empowers brands to scale their customer responsiveness
Sprout Social
APRIL 19, 2021
They just care that their inquiries are resolved in a timely and efficient manner. Maybe you have one person responsible for answering all billing inquiries while another customer service representative handles all product-related questions. Your customers don’t care that your inbox is filled with hundreds (or thousands) of messages.
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3 Uncommon Ways Cool Women Break Free from Overwhelming Stress
For Real Social Workers
MAY 6, 2023
I found the following activity on the Mindful.org website in the article A Simple Inquiry Practice to Unwind from Stress It was adapted from the book Start Here: Master the Lifelong Habit of Wellbeing by Eric Langsur and Nate Klemp, PhD. This type of inquiry changes the situation from a threat to a challenge.
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The Paradigm Shift from 1:1 to 1:Many on Social Media
Oktopost
AUGUST 8, 2017
Companies would have external call centers or internal departments dedicated to handling customer inquiries. Back in the day (we’re talking early 90’s), customer support was done purely through phone. Next up, the emergence of the internet paved the way for two-way communication channels such as email, chat …
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Everything You Need to Know About Chatbots for Business
Hootsuite
AUGUST 2, 2022
Businesses commonly use chatbots to help customers with customer service, inquiries, and sales. Not only can businesses benefit from using a conversational AI tool for customer inquiries and FAQs, but they’re also now being used for customer support and social commerce on social media platforms. DON’T spam. Just be honest.
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The Key to Finding Balance between Authenticity & Performance on Social Media
Oktopost
JUNE 8, 2022
For Dr. Pooley, it’s about the process of curiosity-driven inquiry, and not really any particular material, that he considers the main lesson. Pooley does not disguise his own curiosity and excitement with peers and students as they work to make sense of social media, algorithms, celebrity culture or whatever facet of media is taken up.
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Five stats to improve your 2021 marketing strategy
Sprout Social
SEPTEMBER 14, 2020
As you think about how to improve your marketing in 2021, take a moment to evaluate how customer inquiries are handled and where your team can best support. The Chicago music festival, known for its sarcastic banter, responded with a suggestion to direct the inquiry to a different department. I honestly have no idea.
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Learn the Dos and Don’ts of Writing Effective Email Subject Lines to Increase Your Open Rates.
Koka Sexton
MAY 28, 2023
Furthermore, packing your subject line with too many questions can lead to confusion, so limit your inquiries to one or two. Inquiry : Include a question in your subject line to capture people’s attention. Accuracy : The subject line should accurately reflect the content of the email.
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Social Media Intelligence: What It Is & Why You Need It
Hootsuite
SEPTEMBER 14, 2023
Atribus also goes beyond monitoring sentiment by classifying mentions into complaints versus inquiries. Ability to classify mentions into complaints versus inquiries. This helps brands identify potential pain points–allowing them to intervene quickly and create solutions. Powerful analytics platform for in-depth insights.
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A digital media framework for smart marketing communications
Sherrilynne Starkie
DECEMBER 20, 2020
Under Owned Media , we looked at designing campaign landing pages to drive rental inquiries. Should we insert ourselves into those conversations, or work to attract participants over to our own properties? A recommendation is to showcase stories about apartment dwellers and community life on the website.
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On Attracting v. Closing Business
Waxing UnLyrical
MAY 6, 2011
The more you put yourself out there, the more people will learn about you, and the inquiries will inevitably start coming in. If you position yourself as “cheap,&# you’ll get inquiries from potential clients with small budgets. If you position yourself as a publicist, you’ll get a lot of media relations inquiries.
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A healthcare team’s guide to HIPAA compliance on social media
Sprout Social
DECEMBER 6, 2023
Ask patients to refrain from sharing any PHI and inform them where they should route inquiries. As a popular insurance plan provider, they receive a lot of inquiries about member policy details on social. Prevent this by adding disclaimers to your direct message interactions and brand profiles.
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The Complete Guide to Using Facebook Chatbots for Business
Hootsuite
FEBRUARY 3, 2022
DO let human agents handle complicated inquiries. Heyday also uses conversational Facebook chatbot AI to resolve customer service inquiries and understand when it’s necessary to pass the conversation on to a human agent. And always use a tone appropriate to the task at hand. Streamchat.
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11 Steps to Developing a Digital Crisis Communications Plan
Justin Levy
JUNE 1, 2011
These may be general inquiries such as customer service/support issues, product inquiries or publicly available information. These may be legal or financial inquiries that are not publicly available, potentially inflammatory comments or something that the company does not possess the ability to properly respond to.
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Car Rental Business: Advantages And Disadvantages
The Realtime Report
MARCH 20, 2023
Customer support managers are knowledgeable about the company’s policies, customer needs, local laws, and are responsible for responding to customer inquiries and complaints. Each of them plays an important role in the prosperity of the business.
How Social Media Monitoring Can Help Customer Service
Ignite Social Media
AUGUST 16, 2018
Customers expect brands to be “always on” for social, so staffing a team to respond to all customer inquiries on social media in a timely manner is key. As more and more customers turn to social media for customer service, it presents an opportunity to improve your response time.
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Oktopost’s Social Listening: Tap Into Conversations That Impact Your Business
Oktopost
MARCH 20, 2022
In recent years, many of those inquiries moved from DMs to public posts, which helps people and companies hold their providers accountable. Listening for customer success. Social media is where everyone is. If a customer or prospect has a question, chances are they will reach out to you on social.
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