Every Friday, I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. Other collaboration vendor reviews can be found here. Basic phones are supported with push email to SMS. There are a lot of great point solutions available today, but managing closely related activities with a multiplicity of tools has the potential of having a degrading effect on productivity over time – what HyperOffice calls “collaboration sprawl.” Support. MORE >>

billion in lost SMS revenue last year. Neha Dharia , consumer analyst at Ovum and author of the report tells us collaboration, not competition is the way to succeed. “Tapping into the creativity of app developers, forming industry-wide collaborations, and leveraging their usage data and strong relationships with subscribers are the key ways for operators to ensure that they hold their ground in the messaging market.” Ovum warns operators to rework their legacy services if they want to secure their future position in the messaging market. In a word: buoyant. MORE >>

Avaya , a global provider of business collaboration and communications solutions, has created the infographic below titled “ How Social Media and Mobile Technology Impact the Customer Experience.” It’s easy for technology start-ups and web service companies to understand the importance of communicating with customers through channels such as social media and mobile technology. They have it ingrained in their DNA. It’s more difficult for companies that have a long-standing culture of face to face or direct mail interaction, to adopt these methods. MORE >>

Both Digirati and Fashionistas have strong digital intensity, but Digirati distinguish themselves by excelling in one or more of these areas: customer experience, social media, mobile, customer analytics, process digitization and internal collaboration. What seems to be key is developing excellence in both customer-facing processes (social media, mobile, the customer experience) as well as the operational processes needed to support those (analytics, data integration, process digitization, internal collaboration). Our research points to a real “digital advantage” to those that do.” MORE >>

From business to pleasure, the ‘anytime, anywhere’ availability of these apps makes sharing, collaborating and staying on top of things simple, providing everyone with the sophisticated technology that used to be beyond the reach of the Ordinary Joe. You can share files with selected people or groups which makes it fantastic for editing projects collaboratively or just showing off your latest baby pictures. Storage, safety and collaboration are the key benefits of Dropbox. Again, this is great for collaborating with colleagues and suits businesses of any size. MORE >>