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14 Social Inbox Tools That Will Get You To (Social) Inbox Zero

Hootsuite

Each social contact becomes part of a customer’s social conversation history with your brand, so you can tell at a glance whether this is their first contact with your or their 15th. Say you’ve finished your initial conversation with a customer and need to pass them on to billing or technical support for more specialized care?

Tools 71
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Top 10 customer service software tools

Sprout Social

Collaborative features coupled with powerful team analytics can likewise help your reps stay on target and keep a pulse on what’s working (and what’s not). The platform empowers customers with self-service features such as guided widgets to lead users to relevant answers via your company’s knowledge base.

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Customer service tiers: What they are and how to create them

Sprout Social

That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. For instance, a software company may require a more specialized support tier structure compared to that of a retail brand.

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Giving Things Away for Free Has Helped Me Build a Six-Figure Business

Buffer Social

We’re not afraid of sharing the “what” because people will still need us for the “how” Too many knowledge-based small business owners are afraid that, by giving away too many of their secrets in free content, prospective clients will never hire them.

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Grow Your Wiki

Buzz Marketing for Technology

collaboration. Collaborative Technology. conversation. 6 degrees of collaboration: 1. In the interview: Laurence Lock Lee explains how social network analysis reveals the connections between people and the resulting knowledge distribution network. The New Knowledge Forge - Porto, Portugal, 30 June.

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The information processing view of humanity

Buzz Marketing for Technology

We now all know that the economy revolves around conversations. The insights I got from my unstructured conversations with these people was immense. Yet the nature of conversations is that they are - largely - evanescent. I will experiment more with the format of a post-conversation video, as I think it can be very useful.

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The Future of Work Weblog

Buzz Marketing for Technology

Visit here regularly for ongoing reports and conversations related to the changing nature of work. Our goal is to foster community, conversation, and mutual learning about the future of work and the forces driving change. Collaborative Technologies. Most knowledge-based work can follow many different paths to the same end point.