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Measuring Customer Experience for B2B Marketers

Oktopost

B2B organizations often are remiss in remembering B2B buyers are just B2C consumers wearing a different hat. For B2B, this means buyers expect a personalized, well-developed, enticing customer experience (CX) from first learning of your brand until closing a sale. CX has become an intrinsic part of the B2B marketing funnel.

B2B 101
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How to use LinkedIn hashtag analytics to boost content reach

Sprout Social

Understanding the data behind your hashtag strategy will help you fine-tune your approach and content to reach more of your target audience. For example, suppose you’re a social media marketer at a B2B marketing software company for small businesses.

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How to gain a competitive advantage by analyzing marketing initiatives by competitors

Sprout Social

For example, if you run a B2B CRM software company that sells to small and medium-sized businesses, a CRM for enterprise clients would be your indirect competitor. Plus, with so much data available, you might find it tough to know where to start or where to focus. Online reviews also give you insight into brand sentiment.

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Navigating social media marketing in an election year

Sprout Social

According to Sprout Social Listening data , from January 1 to March 6, 2024 there were almost 7.6 With social listening tools , they can dive into the sentiment and scope of political topics on social, and monitor for impending crises. Social listening isn’t just relevant for this year’s upcoming US presidential election.

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What to do when Salesforce Social Studio Sunsets [Full Guide]

Oktopost

The question is – with the immense choice of social media management platforms on the market today, which is the best choice for your B2B business? After all, that’s the main reason you chose Social Studio in the first place – and keeping your customer data centralized will be important for offering a better customer experience.

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How To Manage & Improve Online Brand Reputation in 2023 (Guide)

Keyhole.co

However, while it affects both B2B and B2C industries, the dynamics differ. B2B brand reputation A reputation crisis for a B2B brand often has a limited audience and can be contained through direct communication channels and negotiations. Deep dive into the sentiment of every online conversation around your brand.

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How marketing automation empowers your team, and whole org

Sprout Social

There has never been more customer, competitor or industry data available to marketing teams. And yet, with shrinking bandwidths, having the time to uncover insights from that vast sea of data is becoming less realistic. It turns large data sets into actionable insights in seconds—work that can be impossible to calculate manually.

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