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Social media personalization: The opportunity and risks to consider

Sprout Social

Evolving your social strategy to meet consumer demands requires you to listen better, scale your customer care efforts and integrate your social and customer data. To create an exceptional customer experience, invest in your team’s social media personalization strategy. They want to feel like your first priority.

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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

The tsunami of data being created, collected and parsed every second of every day now makes influence identification instantaneous, and possible from the comfort of your desk chair. Joe Fernandez : The amont of public-facing data attributed to a person’s name has exploded. Viral Heat data includes location, wherever available.

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Social Media Is CRM

Social Media Network Marketing

Tying this invaluable data into a CRM solution generates sales leads, ideas for product direction and strengthens a company's image and brand. Social CRM also allows a company to track - and interact with - those who are vocal in their displeasure with a given product, service or brand. Your turn: What is your take?

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How to Wade Through Facebook’s Declining Organic Reach

agora pulse

According to data from Facebook , people spend 3X more time watching live videos as compared to pre-recorded ones. You can leverage AgoraPulse’s Social CRM feature to find them. In fact, the platform will monitor the web to find and rank them automatically for each of your social platforms. Image via Facebook.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. If you’re not clear about what data is important to you, you’ll waste significant effort. and hope for a.02

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Sharing Is Caring (And Selling)

Twist Image

On March 30th, 2012, Marketing Charts published a news item titled, Social Shares Drive 1 in 4 Online Shoppers to Purchase. A social business is a sharing business. The bigger consulting firms are getting all hot and bothered by the notion of social business. Move from social media tactics to a philosophy of sharing.

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Why Critics of Klout Are Missing the Big Picture

Convince & Convert

But the reality is that Klout can only measure data points, and there’s no mathematical formula that says “give extra credit if the dude invented Netscape.&# The smart money in the next five years in social media is not in the provision of information but rather in the interpretation of it. And guess what?

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