Laurel Papworth
JUNE 16, 2010
Rewarding badges and points systems on your intranet – social scorecards – could be the turning point for turning your enterprise 2.0 systems from a thing of work to a thing of play. Foursquare becomes Social Work and all the better for it. note: today most community software has a spam removal system).
Sprout Social
AUGUST 16, 2023
The integration has provided a centralized way to support customers across social networks, optimizing their experience through intelligent, automated case creation and routing. Now, both teams rely on the real-time capabilities of Sprout Social to ensure they never miss a beat in delivering on outstanding customer care.
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Direct Marketing Observations
JANUARY 4, 2010
Contact centers are traditionally very strong with telephone support so incorporating online social media into contact centers is certainly a challenge. There may be nothing more important however to developing a truly social enterprise than incorporating the contact centers in a meaningful way. The challenges abound.
Convince & Convert
MAY 24, 2012
For those of you who are not as familiar with Yammer, it’s an enterprise social network that brings together people that work in your company; content, conversations, business data, all together into a single location. Jim : Now, we were just talking about people not caring. I bet you your clients care.
Convince & Convert
JUNE 29, 2012
billion dollars later, Microsoft is playing in the social enterprise space alongside of salesforce.com and Oracle and others. You know, they already have Outlook, which was, I guess, the first corporate social network that got a full exchange directory that had everybody’s contact information and that kind of thing.
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