Foursquare Social CRM Statistics Virtual World 
Convince & Convert
MARCH 3, 2010
When you can go to an appliance Web site (like my new client Conn’s ), and see not just reviews of a refrigerator, but reviews from your friends and friends of their friends, the world changes. As a relative newbie to the “virtual&# world, our business model is being very successful.
Convince & Convert
APRIL 22, 2010
Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).
Expert insights. Personalized for you.
122 
Let's personalize your content