Engagement Knowledge Base Social Media UGC 
Sprout Social
FEBRUARY 5, 2019
As noted in our guide to 2019’s social media trends , the need for conversational commerce is growing. With over half of consumers seeking customer service through social media, today’s social bots can address such concerns around-the-clock. Users are then guided toward a solution based on specific prompts.
Bare Feet Studios
DECEMBER 13, 2008
So here are a few ideas for how Ford can use Social Media to help change its downward-spiraling fate. Scott Monty – leading the use of Social Media inside Ford (subscription req’d) What are some of the obstacles Ford currently faces? How does Social Media address these issues? Big view first.
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