How to Cut Costs with Your Own Support Community
Techipedia: Tamar Weinberg
JUNE 19, 2012
Support communities—forum sites, wikis or any venues that include user-generated content—are surprisingly self-sufficient. Designating a community manager to monitor activity is a necessity, but that doesn’t mean your manager has to be involved in every conversation. vBulletin is another powerful option with a small upfront cost.