Conversation Knowledge Base Social Media UGC 
Sprout Social
FEBRUARY 5, 2019
As noted in our guide to 2019’s social media trends , the need for conversational commerce is growing. With over half of consumers seeking customer service through social media, today’s social bots can address such concerns around-the-clock. Users are then guided toward a solution based on specific prompts.
Bare Feet Studios
DECEMBER 13, 2008
You can blame Carter (as one retired auto exec recently did in private conversations) or you can look at a history of missed opportunities in the auto industry, as NY Times columnist Tom Friedman recently did. So here are a few ideas for how Ford can use Social Media to help change its downward-spiraling fate. Big view first.
Expert insights. Personalized for you.
110 
Let's personalize your content