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9 Chatbot builders to enhance your customer support

Sprout Social

Multi-platform integration Customers engage with businesses online in many ways, such as through messaging apps, social media and websites. A high-quality chatbot builder should offer customization options, covering everything from the chatbot’s appearance and conversation style to its workflows and responses.

Hubspot 101
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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. For example, social listening tools powered by conversational analytics help brands monitor hashtags and feedback to quickly identify negative comments and respond.

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8 ChatGPT Prompts For Unlocking Social Media Content

Keyhole.co

If you’reyour experiencing a creative rut or simply want to add some pizzazz to your social media marketing efforts, ChatGPT ‌ can‌can help you create that coveted viral social media content you crave. Every social media marketer’s dream.

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Top 10 customer service software tools

Sprout Social

Food for thought: 39% of consumers expect brands to respond to them on social media within the first two hours. Social customer service software Below, we dig into a list of customer service tools, starting with tools focused on social media. Sixty-nine percent of consumers expect a response within the first day.

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How Conversational Commerce will Affect your Business

Razor Social

Have you noticed that some brands are increasingly looking at how they engage in conversations with their audience? The conversation economy is encouraging conversations with your audience for better business results. The conversation economy is encouraging conversations with your audience for better business results.

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Announcing Red Pin Marketing: Social Media Solutions for Small Businesses

Justin Levy

As we have traveled across the country over the past couple years we have met so many people especially small (to medium) business owners that are jumping up and down looking for help in generating more leads, increasing sales, getting more foot traffic, more reviews and more conversations about their products or services. Their answer?

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B2B vs. B2C Influencer Marketing: Platforms, Practices, and Packaging

Webbiquity SMM

Here’s the rest of that conversation. In your view, what social networks beyond those big four should B2B marketers be paying attention to, if any? James: One of the things we’ve been following as a macro trend that I think is really interesting to highlight is this move away from the “social media 1.0”

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