article thumbnail

21 best social media analytics tools

Unmetric

The solutions offered are comprehensive and essential to manage your social footprint. Their cross-channel integration makes it easy to manage all social accounts in one place. Some of its significant features that simplify social media management include scheduling, monitoring, and content curation.

Analytics 125
article thumbnail

How One Unhappy Customer Multiplies Across Social Media

Firebelly

The company was arrogant -- all but the social media manager who chimed in on my post. The service was questionable. In my instance the company's policy, which is special to Firestone and not to the industry as a whole, stood in the way.

article thumbnail

5 Ways To Use Social Media Content For Customer Success

Keyhole.co

It goes beyond just monitoring social media platforms for brand mentions and hashtags. Often, social media managers leverage social listening tools like Keyhole to track certain #hashtags, @mentions, and much more. Keyhole helps brands learn their impact online.