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How to Use Social Listening to Retain More Customers

Webbiquity SMM

This list should also include industry-specific keywords. Track customer sentiment. That’s where sentiment analysis can help you. It’s a natural language processing system that identifies and analyzes the sentiment and intent of texts. Find patterns in their sentiments and detect the root causes of negative emotions.

Sentiment 142
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8 Best Google Alerts Alternatives For Brand Mentions And Industry News

Keyhole.co

Some alternatives, like Keyhole, have the ability to track real-time mentions of your brand and sentiment analysis. Moreover, Keyhole comes with sentiment analysis and competitor monitoring features. Analyze sentiment analysis to understand how the world feels about your brand.

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The 9 best reputation management services for your brand in 2024

Sprout Social

They also help businesses curb potential PR risks with timely alerts for spikes in message volume or negative sentiment that could spiral into a bigger issue if not handled promptly. 9 best reputation management services for your brand You might have different reputation management needs, depending on your industry and company size.

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Social media listening examples that will help you unearth better insights

Sprout Social

Sort messages by the follower count of the publisher or engagements to easily find top influencers to partner and engage with. One computer software company uses Sprout Listening to measure sentiment around their brand and products ahead of rebranding. Apply it: Be the first to know if sentiment around your brand is rising or falling.

Examples 121
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How to supercharge your marketing strategy with AI automation

Sprout Social

The intuitive collaboration between artificial intelligence (AI) and human effort is driving innovation across a range of industries such as health sciences, supply chain management, manufacturing and research & development. In Sprout, you get sentiment analysis metrics of your brand automatically in the form of graphs and reports.

Strategy 104
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How to gain a competitive advantage by analyzing marketing initiatives by competitors

Sprout Social

Publishing whitepapers/ebooks? Total amount of content: If they have a blog, see how many posts have they published. Publishing frequency: Are they publishing new content weekly, monthly or less often? News mentions tell you about how your competitors are doing in the media and provide data for sentiment analysis (i.e.,

Analysis 104
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How to use AI analytics for targeted business decisions

Sprout Social

For example, Sprout’s Listening capability will inform you of what topics are trending in social conversations about your brand, what related terms customers are using and the sentiment around those topics. These tools can seamlessly analyze all incoming messages and assign them sentiment so team members can quickly triage responses.

Analytics 113