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How to Apologize Like a Boss

Waxing UnLyrical

Luckily, with a little practice we all can tap into our ability to apologize like a boss, no power suit required. Regardless of the situation or the truth that you hold in your heart, when an absent apology is holding you back from bigger and better things, it’s no longer worth it. Lay your cards out on the table.

How To 222
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Empathy and Customer Support: Finding the Right Balance

Buffer Social

years at Buffer as a Customer Advocate is how can we use empathy effectively to enhance the customer support experience? "The Photo by Jon Tyson on Unsplash The power of empathy "I was literally moved with how much patience and kindness I was treated. Something I’ve come to wonder after 3.5 I so appreciate that.

Issues 109
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How to Know if You Were Illegally Fired from Your Job

Socialmedia.biz

In doing this, you might feel like you’ve done nothing wrong and didn’t deserve to be fired. How do you know whether you were fired illegally? Your boss cannot fire you for no reason. Getting fired almost always feels wrong. However, there is a difference between wrongful and illegal termination.

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Monday Roundup: New Beginnings

Waxing UnLyrical

How Do You Start Over After Building a Successful Blog? Why: How does one start from scratch after building a successful blog and community? Why: How does one start from scratch after building a successful blog and community? How to Apologize Like a Boss. Image: mario via Flickr, CC 2.0.

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Monday Roundup: Moving Forward

Waxing UnLyrical

How to Apologize Like a Boss. Why: In this guest post for WUL, Kelly Gregorio offers some great tips on delivering a flawless apology that will resolve conflicts and keep things moving forward. How do you keep your business moving forward? Wouldn''t you like to be in her kitchen? Life is good, right?

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Your Brand Screwed-Up On Social Media, Now What?

Almost Savvy

While brands want to gain visibility in front of new audiences, this is definitely not the way they’d like for it to happen. For those of us who are heavy social media users, it was easy to see how this probably happened. Headline from CNN. Bad things can happen to any business or brand. Hang in there; allow me to explain.

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Your Brand Screwed-Up On Social Media, Now What?

Almost Savvy

While brands want to gain visibility in front of new audiences, this is not the way they’d like for it to happen. For those of us who are heavy social media users, it was easy to see how this probably happened. No matter how long the tweet had been live on the Kitchen Aid account prior to being removed, the damage had been done.