Direct Marketing Observations

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The customer experience slips through the cracks for Regal Entertainment Group

Direct Marketing Observations

You never know when groups, large groups, will take to social networks, large social networks and complain about your company. The Regal Entertainment Group operates the largest and most geographically diverse theatre circuit in the United States, consisting of 6,745 screens in 546 theatres in 38 states. Rainchecks? Something?

Groups 122
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There are no take backs in social media…

Direct Marketing Observations

I joined a private group in Facebook. It was a fun irreverent group of like minded professionals initially talking about the stuff, the challeneges , and the issues we face every day. But the tone of the group slowly shifted or evolved into something I didn’t really recognize anymore. He wasn’t part of the group.

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10 social links you need to bookmark

Direct Marketing Observations

4) The Social Media Group this past week rolled out the “ Social Media RFP , which is essentially a working document on what companies of all sizes should be looking for when hiring a social media consultant or firm. 7) Ever since Jeremiah Owyang joined Altimeter Group , he hasn’t been as visible on Twitter as he used to be.

RFP 218
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The Reality of Social Currency

Direct Marketing Observations

Case in point, this morning I came across an interview with Erich Joachimsthaler, a former Harvard professor, author of over 40 articles & two books on brand strategy and the CEO of Vivaldi Partners Group. Though it was a great read, I was struck by two particular exchanges that I’m semi-condensing.

Loyalty 226
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What drives participation in a social network?

Direct Marketing Observations

We become “part&# of the dynamic of the group, of the community. You are a creator and you’re validating yourself for the group. As well, by simply creating and putting it “out there&# validates our existence in these social networks. Crowds applause-that validates.

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The “other” types of social media users

Direct Marketing Observations

We have talked a lot about digital natives, immigrants, early adopters, lurkers and what not, but there is another group I’ve been tinkering with that I can easily add to the mix. Those are the one’s who join a social network without really vetting the users of that group. The good news?

Types 143
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Does Transparency Need a Filter?

Direct Marketing Observations

We think the aforementioned groups share too much and have no concept of what should and shouldn’t be shared in social media , but I digress. He said that at best, some of what he was talking about might have been relevant. At worst, it was awkward and uncomfortable. Funny thing, this was not a millennial nor a Gen C’er.

Forums 100