article thumbnail

FAQ Chatbot: The Best Way to Save Time on Customer Service

Hootsuite

You can save yourself the headache by automating your customer service with FAQ chatbots. This article will walk you through the what, how, and why of FAQ chatbots. What is an FAQ chatbot? FAQ chatbots are bots designed to answer common questions people have about a product or service. Why use FAQ chatbots?

FAQ 89
article thumbnail

Customer service tiers: What they are and how to create them

Sprout Social

Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Schedule a demo today. Schedule a demo The post Customer service tiers: What they are and how to create them appeared first on Sprout Social.

How To 107
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 12 Top Benefits of Chatbots in 2023

Hootsuite

Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. Answer your customer FAQs automatically Raise your hand if you’re sick of answering the same four questions over and over (and over) again. Needless to say, this is a major time saver for retailers.

FAQ 138
article thumbnail

Everything You Need to Know About Ecommerce Chatbots in 2022

Hootsuite

This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey. Hootsuite’s Heydey , automates customer FAQs, order tracking questions, and general customer support. It answers FAQs, and queries about customer orders.

FAQ 120
article thumbnail

How to Automate DMs on Social Media

Hootsuite

Are you looking to automate DMs on social media and live the good life, never having to manually reply to an FAQ again? Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. What are automated DMs?

article thumbnail

What is Conversational Commerce and Why Does it Matter for Brands?

Hootsuite

Chatbots like Heyday can also answer all the FAQs coming in, saving your team valuable time and resources. Get a free Heyday demo. Answer FAQs in other languages without hiring a whole new team. Do: Set up automations for FAQs to provide immediate responses to customers. Get a free Heyday demo. Source: Heyday.

article thumbnail

The Best Facebook Messenger Marketing Strategies for 2023

Hootsuite

Use an FAQ chatbot to engage with customers 24/7. When you automate your FAQs, you’re also saving your customer support team from having to do the work. It automated answers to FAQs around order tracking, product questions, and other simple queries. Get a Free a Heyday Demo. Deliver 5-star customer experiences — at scale.

Strategy 118