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Good, Better, and Best Strategies for Customer Service on Social Media

Ignite Social Media

Our team of Community Managers has created 3 tiers from Good to Best to help you determine what level of customer service on social media best fits your business strategy. Find a realistic timeframe during which you can respond and publish that information somewhere to help set expectations. Tier 2 | Better | A Step Above.

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Social Media Automation Rules No Brand Should Break

Sprout Social

You still need to check in on messages and your community. If you know that you have four Tweets going out daily, then you can spend more time responding to questions and connecting with your community. If your favorite company publishes a blog post and you share it every time, then could you not automatically share that?

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Community Manager: Job Description & Key Responsibilities

Hootsuite

But it’s pretty important to define the important role of community manager on your marketing team. Community managers are the all-stars responsible for fostering engagement, building relationships, and maintaining the integrity of online communities. Get the report What is a community manager? Are you paid enough?

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How to Transform Your Customers into Brand Advocates

Pixlee

Although paid partnerships are common with ambassador programs or influencer marketing , brand advocates that arise from your customer community often do this on your behalf and free of charge. It is an ongoing effort in building customer loyalty that requires consistent input and community-driven strategies. . Image Source.

Brands 52
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5 YouTube features to use to boost engagement

Sprout Social

Let’s go through a few of the search features that can help you reach your audience, know your competitors and manage your community. Just like any other social media platform, responding to comments is a key part of YouTube community management. The chat window during a live video builds engagement and community in real-time.

YouTube 73
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15 Things Smart, Social Savvy Business Marketers Never do on Facebook

Pam Moore

Check out these statistics published by Facebook as of March, 2016. Facebook presents tremendous opportunity to nurture relationships, establish and grow community, increase brand awareness and even your business bottom line. It’s no surprise that Facebook is still one of the hottest social networks around. Remove the drama.

Facebook 113
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19 Facebook Tricks and Tips You Need To Know [2022]

Hootsuite

Understanding your audience and the type of content they like will help you publish more engaging content. Use Facebook Collections to curate and organize your brand’s products. Create a community for like-minded customers. Knowing this, it’s a good idea for businesses to tap into the platform’s community features.

Tips 145