Sprout Social

NOVEMBER 8, 2023

When a customer leaves a review, comments on your posts or shares a photo with your product, they’re expressing an emotion—such as joy, frustration or disappointment. By capturing the emotional undertones in customer feedback and conversations, businesses can gauge satisfaction levels with greater accuracy. Here’s how.

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Sentiment How To Analysis Review 110

Webbiquity SMM

JANUARY 23, 2024

Examine social media discussions, comments, and reviews to identify common pain points of your target audience. Respond to customer feedback. When responding to customer feedback , ask clarifying questions to understand the issue clearly. But, to fix any problem, you must first identify what it is. A study by Bain & Co.

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Sentiment How To Analysis Trends 142

Sprout Social

OCTOBER 19, 2023

Because modern buyers aren’t shy about unfiltered criticism, praise and feedback. The “monitoring” piece looks at actual feedback from your audience. This feedback can identify customer sentiment (positive or negative), trends and more. Think about how brands frequently respond to reviews and feedback in public.

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Reputation Sentiment Analysis Notification 96

Social Media Strategies Summit

SEPTEMBER 22, 2023

You never know your luck; you might even find some nice comments.) Starbucks Coffee (@Starbucks) August 24, 2023 Use a social media listening and monitoring tool to look out for — and respond to — the following types of conversations: Negative feedback. Positive comments. Monitor for phrases like “{your brand/product} + worst.”

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Strategy FAQ Guidelines Policies 130

Convince & Convert

MARCH 28, 2024

Here’s what that looks like: Gather data Customer surveys, interviews, feedback forms, support tickets, and sales calls – use every tool in your arsenal to collect insights from your customers. Process data Once you’ve got the data, it’s time to organize and analyze it to spot patterns and trends.

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Data Repository Team Process 142

Sprout Social

JUNE 27, 2023

It gives you deep insights from customer feedback so you can uncover trends, make targeted improvements to your business and build a richer brand management strategy. Don’t hesitate to ask for feedback from your audience. Track comments using keywords or hashtags and analyze them in real-time or historically.

Review 127

Review Brands How To Analysis 127

Sprout Social

APRIL 17, 2024

Integrating chatbots can transform your customer relations by automating responses to common queries and collecting feedback, freeing your team to focus on more complex issues. These bots boost engagement by providing 24/7 support, making businesses constantly accessible.

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Hubspot Template Templates API 103

Sprout Social

JUNE 7, 2023

Your audience’s reaction to your brand, or their brand experience feedback, helps you gain insights into their preferences and motivations, and predict future buying behaviors. Analyze feedback data with sentiment analysis to develop targeted content and customized offers that increase customer delight.

Brands 113

Brands Sentiment How To Analysis 113

Ignite Social Media

JULY 13, 2021

What does your current volume of comments/messages look like on your channels and what is their overall tenor? You may also get very important feedback from these early customers that may help shape your corporate direction. How many of those daily comments/messages need help from your brand in some way?

Social Media 210

Social Media Brands Startup Loyalty 210

Writtent Blog

DECEMBER 20, 2023

You can use these data and specific feedback to do everything from create a content marketing strategy to refine your sales funnel to improve customer service. Use your research data and feedback suggestions to generate content ideas tailored to your market’s preferences (see our post 12 Blog Topic Ideas for Businesses if you need help).

Strategy 98

Strategy Content How To Marketing 98

Sprout Social

JANUARY 3, 2023

To stretch social media’s impact in your organization, set up a continuous feedback loop to collect and analyze data from your customers and stakeholders. This feedback helps customer support teams make data-driven decisions that improve the customer experience. Product teams can use feedback to improve products.

Collaboration 121

Collaboration Social Media Team Sentiment 121

SocMed Sean

JUNE 16, 2017

I get a lot of really good feedback from my readers who ask questions that often go quite a bit beyond the articles the I write. But the feedback, recommendations, and additional tools that have been tested led to a follow-up article. Just read the comments in the follow-up article and you’ll see the great input from readers.

Facebook 254

Facebook URL Questions Publishing 254

Sprout Social

OCTOBER 15, 2020

Knowing where and how people are talking about your brand people are talking about your brand will help you better understand how people perceive it, and lets you collect valuable feedback from your audience. Your public perception and how you respond to public feedback can play a huge role in brand growth. Understanding sentiment.

Brand Monitoring 141

Brand Monitoring Brands Sentiment Reputation 141

Buffer Social

AUGUST 9, 2023

We’ve experimented with different processes for incorporating user feedback and ideas into our product and keeping our community informed of real-time updates, but it can be challenging to do that well. Read on for the backstory of how we got here and why we're so excited about our new feedback hub and transparent roadmap.

Embedding 63

Embedding Team Communities Features 63

Ignite Social Media

JULY 6, 2023

Embrace Feedback: Regularly monitor your personal branding efforts and adapt as needed. Additionally, take the time to engage with your audience by responding to comments and messages. Consistency builds trust, reinforces your brand message, and helps you stay top of mind for your audience.

Social Media 167

Social Media Tips Authentication Resources 167

Sprout Social

SEPTEMBER 14, 2023

The content they share—from text posts to videos—and responses they leave in the comments demonstrate a deep understanding of their audience, down to how customers order in a drive-thru. They often go beyond providing an answer or “thank you” to customer comments. Their team is also extremely engaged on social.

Strategy 123

Strategy Brands Content UGC 123

Writtent Blog

DECEMBER 18, 2023

Whatever feedback your customers gives you is their reality, so don’t let what you think about the situation affect what you take away from the interview. Make sure everyone involved in the interview knows you want candid, honest feedback. Please share your experiences in the comments!

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Case Study Study Questions Tips 98

Keyhole.co

OCTOBER 10, 2023

Evaluating brand sentiment can enable you to respond to feedback effectively, pick up on customer pain points, track campaign reception and success, and diagnose potential issues before they spiral out of control. “There’s a lot to love about Sycamore. The brand’s net positive sentiment dropped from 23% to -4%.

Sentiment 52

Sentiment Analysis Brands How To 52

Visually SM

JANUARY 10, 2021

Thus, brands can find out how many people are talking about them and check if those comments are positive or negative. Organic feedbacks are more reliable. Brands receive feedback about their products and services all the time. You could, for example, share consumers’ comments on social networks.

Company 130

Company Brands UGC Reputation 130

Sprout Social

OCTOBER 4, 2023

Not only does CareSource tag their content depending on what content bucket—that is, what content theme and topic—they fall into; but they also tag incoming comments with the same tag as the original post. But this Tagging strategy also enables the Grammarly team to filter department- and request-specific feedback to empower different teams.

Strategy 122

Strategy Brands UGC Marketing 122

Sprout Social

FEBRUARY 19, 2024

AI marketing tools automate repetitive tasks with speed and efficiency and enable you to analyze vast amounts of data, such as customer or employee feedback and social conversations, at speed and scale, to surface necessary insights that can be instrumental in improving a business.

Strategy 104

Strategy Sentiment Patterns Marketing 104

Sprout Social

AUGUST 22, 2023

Important sources for conversational analytics include social media listening, virtual agent and chatbot interactions, customer care emails, review forums, sales calls and other feedback channels. This is important because a timely response to feedback, negative or positive, is important to customers, as our 2022 Index revealed.

Analytics 84

Analytics Conversation Brands Sentiment 84

Jon Loomer

APRIL 12, 2022

This is derived from feedback of users who have seen it so far and automated assessments of the ad that include checks for violations like engagement bait. Let me know in the comments below! This could be based on what a user tends to engage with and the rate that people are engaging with your ad. How Do You Win the Auction?

Facebook 200

Facebook Advertising Engagement Cost 200

Social Media Network Marketing

MARCH 3, 2024

Encourage your followers to engage with your content by asking questions, soliciting feedback, and sparking conversations in your captions and comments. Respond promptly to comments, direct messages, and mentions to show your followers that their voices are valued and heard. ?

Communities 56

Communities Engagement Instagram Hashtag 56

Sprout Social

JANUARY 11, 2024

Tracking when social media engagements—comments, shares and mentions—spike reveals a lot about how customers perceive and interact with your brand. A sentiment analysis of reviews, social media comments and feedback surveys identifies areas that excite customers and those that need work.

Brands 109

Brands How To Sentiment Metrics 109

Ignite Social Media

NOVEMBER 13, 2023

Extract your best customer feedback and feature it prominently in social content. invites participation in the comments. When you incorporate vibrant colors and movement with an engaging caption, it’s a recipe for viewers to like, comment, and share your post. This post blends great visuals with compelling copy.

Social Media 96

Social Media Transportation Review Instagram 96

Social Media Network Marketing

MARCH 5, 2024

Your Interactive Arsenal: A Guide to Engagement Let's explore some popular interactive features and how you can leverage them: Polls & Quizzes: Test knowledge, spark discussions, and gather feedback on new ideas or brand awareness with engaging polls and quizzes. ✨ **Now, it's your turn!

Features 56

Features Engagement Social Media Metrics 56

Keyhole.co

SEPTEMBER 20, 2023

With a solid online identity, a brand can: Earn its audience’s trust and credibility as a business Mitigate negative feedback before escalation Position itself as an expert in the industry Build a global recognition But it takes years to build a reputation and only a moment to destroy one. So, give your customers a reason to gush about you.

Reputation 59

Reputation Brands Construction How To 59

Ignite Social Media

AUGUST 23, 2019

When done correctly, addressing complaints, solving problems and rewarding positive feedback can really make a difference for current and future customers. It’s also important to keep in mind what risk factors could come with responding, especially when it comes to comments that could stir-up controversy. Make it Personal.

Engagement 131

Engagement How To Communities Comments 131

Buffer Social

OCTOBER 23, 2023

Here’s how to engage with your audience: Respond to comments on your Shorts. Their feedback can offer direct insights into what content you should create next. A consistent review can help identify trends, spikes, or drops in engagement, which could be crucial feedback on your content. Listen to your community.

YouTube 113

YouTube Tips Collaboration Trends 113

Sprout Social

AUGUST 26, 2021

While focus groups are helpful to reference at the start of new product or campaign development, they’re less useful for gathering customer feedback once said post-launch. Even if they’re tough to digest, the negative comments can actually help brands identify areas for improvement to strengthen their offerings.

Research 144

Research Social Media Airlines Marketing 144

BeingOptimist

JUNE 26, 2023

Now select the reason why you want to delete your VSCO profile and then tap the “S ubmit feedback “button or if you’re not interested to send feedback, just click the “ Skip ” button. We welcome any questions or feedback you may have, so please don’t hesitate to leave a comment below.

How To 81

How To Privacy FAQ Process 81

ProBlogger

MARCH 6, 2024

The post Engaging Your Audience: How Building on Reader Comments Can Fuel Your Blog’s Growth appeared first on ProBlogger. One of the most vibrant places for these interactions is often overlooked—the comment section. One of the most vibrant places for these interactions is often overlooked—the comment section.

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Comments Engagement Widget Communities 49

Later

JULY 15, 2020

Do you collect customer feedback on Instagram? Collecting customer feedback can create a more engaged community, increase brand loyalty, and — perhaps most importantly — help you learn what your customers actually want. Why Collecting Customer Feedback on Instagram is Important. If not, you should be! The first step?

Instagram 78

Instagram UGC Travel Transportation 78

Keyhole.co

FEBRUARY 20, 2024

By analyzing conversations, comments, and hashtags, brands gain valuable insights into customer preferences, feedback, and the competitive landscape. By tracking mentions, sentiment, and feedback, you can address customer concerns, resolve issues promptly, and maintain a positive brand image.

Instagram 52

Instagram Sentiment Reputation Hashtag 52

Hootsuite

MAY 17, 2022

Plus: Using Hootsuite, you can respond to comments and DMs across all your platforms, gain insights with detailed analytics, and manage your paid and organic content together with one tool. Gather feedback with Live video and polls. Make them feel heard by acknowledging and thanking them for their comments directly in your video.

Instagram 119

Instagram How To Loyalty Discount 119

Oktopost

NOVEMBER 16, 2023

To best understand which content types and topics resonate with your audience, measure engagements such as likes, comments, shares, clicks, retweets, or reposts. For example, you may discover increased comments for a particular campaign. The data is out there.

Analysis 69

Analysis Data Sentiment Metrics 69