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5 ways social media listening increases customer advocacy

Sprout Social

This qualitative social data reveals customer sentiments, preferences and experiences. If other customers share the sentiment, it gives the brand ideas on where to potentially expand next. And now, Trello frequently collaborates with her to create content for their brand channels too.

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Brand experience: Why it matters and how to build one that works

Sprout Social

In this guide, you’ll learn how to build an exceptional brand experience with a step-by-step brand strategy framework that adapts to your customers’ needs, plus social listening examples that show how sentiment mining drives ongoing customer growth and retention. What is brand experience?

Brands 114
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Lego’s Social Media Strategy: Constructing On Collabs & Pop Culture

Keyhole.co

LEGO sales rose to USD 4 billion last year, whereas its competitors reported declining sales. But with its forays into films and collaborations with other pop culture icons, the brand is an adult favorite, too. Danish toy company LEGO soars over its competitors like Mattel, Funko, and Hasbro. DC movies and LEGO?

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10 metrics to track influencer marketing success in 2024

Sprout Social

Achieve a 15% growth in online sales attributed to influencer collaborations in the upcoming quarter. They also enable you to effectively showcase the impact of influencer collaborations on the bottom line and secure buy-in for future campaigns. It also shows you have a growing community doing word-of-mouth marketing.

Metrics 100
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How to optimize your marketing budget: Do more with less

Sprout Social

With an economic downturn looming, it’s not surprising around 75% of CMOs report being asked to do more with less in a Gartner survey. Check out industry reports or consult peers to get an idea of the range you would have to spend. Getting teams to collaborate and find synergies between different channels can save money.

Marketing 132
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What the heck are social media consultants and what do they do all day?

Sherrilynne Starkie

This could be customers, employees, surrounding communities, shareholders, policymakers and so on. This means finding opportunities, collaborating on campaigns, sharing content and audience insights. Listening to stakeholder communities is an important piece too. They are skilled storytellers. via GIPHY.

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Conversational analytics: How to use social listening for brand insights

Sprout Social

Conversational analytics is actionable intelligence in the form of trends and reports derived from analyzing customer conversations using AI and machine learning. NLP and NER are also essential for sentiment analysis, so you can dig into conversational data to measure customer experience and brand health.