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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

Combine that with location and mobile data, and you get real-time smart agents that tell you whom you should approach in a restaurant to buy a drink. . “Who Should I Know&# for example, is a relevant and important question that needs to be better answered. JF : Hyper-targeting. Billions and billions of dollars are spent on advertising.

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Flowtown – an Interesting Social Marketing Tool

Mindjumpers

Get to Know Your Customers Discover who your customers really are and what they’re doing and saying on social networks. Learn where your customers live on key social networks. Anyone out there with experience on this or other social CRM kinda tools like Jitterjam?

Tools 210
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Customer Service on Twitter: Top Brands Respond To Only 14% Of Tweets

The Realtime Report

Looking at the results reveals some major pointers for social CRM: Listen for your brand’s name – with or without the @ symbol. The study looked at how long it took each brand to respond and the percent of total tweets that received a reply. ” Pay attention to who’s tweeting.

Brands 193
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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity SMM

With 92% of companies now incorporating social media into their marketing efforts, it’s no longer sufficient to just “be there” on social networks. Marketers believe the highest consumer priorities on social media are insights for buying decisions (59%) and customer service (58%). eMarketer ).

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Connection: Social Media’s Special Gift

Techipedia: Tamar Weinberg

Of course, shared links on social networks also drive traffic. Highly relevant and interesting links shared on social sites can help bring a lot of people interested in your services and products directly to you. Social media is about real engagement and truly connecting with people. Social media. Like this post?

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Be a Social Business: PR Trends in 2011

Proactive Report

For three years or so savvy companies and organizations have been experimenting with how to become a social brand. They’ve experimented with social media campaigns and activities, mostly in the marketing and PR arena. Some have been dragged into social CRM by their customers.

Yammer 105
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The Rise of #SocialSelling

Koka Sexton

As a geek, I welcomed the idea that I could find a way to blend tech into my sales efforts and the first and easiest way was to leverage social media. Social networks open up an entirely new game for you to play and it’s a very profitable one. Another article asks Should your business invest in social CRM tools ?

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