Ignite Social Media
SEPTEMBER 26, 2016
That’s great to have, but when a brand is looking to connect with their customers on a social level, those things aren’t always helpful. In order to connect with customers further, organizations look to Social CRM. Pipl , whose name is just super fun to say, is another vendor that is well versed in the social stalking arena.
Convince & Convert
AUGUST 10, 2010
Influence mining is primarily being used in two corners of the social Web – for identifying and engaging with categorical or brand authorities; and for adding information to customer service interactions. JB : How are companies incorporating influence metrics into their marketing? Should companies treat customers differently?
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Dave Fleet
JULY 18, 2011
Online customer support is one of the key trends confronting companies as they embrace social business and look to interact with their consumers online. As social support grows in reach and popularity, companies are facing the conundrum of how to successfully scale. Shift from reactive to proactive + reactive.
Firebelly
NOVEMBER 15, 2012
Today’s article is a guest post by Dennis Yu, an international speaker and author on search engine marketing and Facebook marketing. Incidentally, for the brand managers and agencies reading this — if your favorite company took two hours to answer the phone when you called, how would you feel about them? The Oracle Debacle.
Webbiquity SMM
JANUARY 2, 2013
With 92% of companies now incorporating social media into their marketing efforts, it’s no longer sufficient to just “be there” on social networks. Just 4% of marketers said their companies were “very effective” at measuring social marketing in 2012. Social CRM is still confusing.
Sprout Social
AUGUST 25, 2022
The Mom Project’s Maternityship® program provides companies with coverage for resource gaps created by parental leave. Manage up to five social profiles. Scale engagement with tasking and social CRM tools. Manage up to 10 social profiles. 89 per user/month billed annually (or $99 month-to-month). Professional .
Convince & Convert
SEPTEMBER 14, 2010
The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0
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