article thumbnail

FAQ Chatbot: The Best Way to Save Time on Customer Service

Hootsuite

You can save yourself the headache by automating your customer service with FAQ chatbots. This article will walk you through the what, how, and why of FAQ chatbots. What is an FAQ chatbot? FAQ chatbots are bots designed to answer common questions people have about a product or service. Why use FAQ chatbots?

FAQ 89
article thumbnail

3 Vital Pieces of Tech for Every Modern Business

The Realtime Report

API Gateways For Secure Online Applications It is now estimated that approximately 94% of all enterprises use cloud-based IT systems. This involves storing and running applications, software, and microservices online. Typically, they achieve this by directing the customer to pre-made FAQ pages or other helpful information.

API 103
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Lost in translation: Upleveling Sprout Social’s localization system

Sprout Social

Localizing a dynamic application like Sprout Social into multiple languages is a complex undertaking. Translating the text that appears in the application is only one half of the story. It also involves developing our application in a way that makes it easy to extract and swap out that text for the translations.

System 110
article thumbnail

9 Chatbot builders to enhance your customer support

Sprout Social

Botpress Botpress is known for its conversational AI capabilities and user-friendly platform. It offers large language models (LLM) and generative AI, facilitating personalized and engaging chatbot experiences.

Hubspot 101
article thumbnail

The role of artificial intelligence in business in 2024

Sprout Social

The development of AI has led to the creation of numerous applications, including chatbots, virtual personal assistants (e.g., These applications demonstrate the practical implementation of AI in performing specific tasks with high accuracy and efficiency.

Patterns 121
article thumbnail

The 12 Best Chatbot Examples for Businesses

Hootsuite

This makes them ideal for answering FAQs at any time of the day or night. And it served to give their audience what they wanted: timely answers to FAQs. They needed to automate FAQs to better serve their audience. They chose Acquire Live Chat to act as an FAQ chatbot on their site. Source: Heyday. Get a Free Heyday Demo.

article thumbnail

4 Ways Social Listening Can Help You Create Amazing Content

Oktopost

Instead of waiting for them to come through customer support, you could add an entry in your FAQ that responds to the issue being mentioned. Like we mentioned earlier, FAQ pages and other resources can help your audience resolve more issues on their own. You could even reply to individual posts and let them know about the new resource.

Content 118