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71% of Airlines See Mobile as the Future of Airline Payments

The Realtime Report

Mobile and social media will be a focus for airlines over the next few years, according to a recent survey from airline payment processing company WorldPay. Kiosks will become less important, and sales will shift to social media and mobile. Social media will also play a major role in this shift.

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Dear United Airlines, Invest your money where you really need it. Customer Service

Josh S Peters

If the process of actually getting onto the flight is horrible you’re still losing customers (like me) not because you don’t have newer jets with wifi, but because you can’t do something basic like answer the phone. Social Media. If this were a comic book they would be Superman United would be Lex Luthor.

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A First-Class Guide to Social Media for Travel

Sprout Social

Whether you’re a hotel, airline, destination or car rental service, word-of-mouth marketing is crucial to the success of your business. From inspiration to reminiscing, travelers turn to social media throughout every step of their journey. Social media has a huge influence on travel-related purchases.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. What is complaint management?

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Amsterdam’s Schiphol Airport Launches Interactive Game Powered By Instagram Photos

Convince & Convert

Hints such as airline, flight duration, and local time can assist in identifying the location, but also deduct time from the clock. The top 50 scores have a chance to win two free airline tickets to a destination of their choice. The style of UGC imagery also allows game players to see each locale through the eyes of travelers.

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Social Media Horror Story With A Happy Ending

Firebelly

Everyone has their travel horror story to share — the obnoxious front desk clerk, flight delays, or whatever form of unexpected aggravation. One hotel chain has a process to monitor Twitter, where they will say “Hey Dennis — man, sounds like a bad day. Ask for Jim.” The Oracle Debacle.

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What Is an API & Why Does It Matter for Social Media?

Sprout Social

The acronym has helped you compare the best prices for flights, allowed you to embed a map into your store’s website and seamlessly processed your credit card payments. How Does an API Relate to Social Media Marketing? The major social media networks all have APIs. APIs Streamline Your Processes.

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