5 Reasons Why Messaging Should Be Part of Your Social Media Strategy
Hootsuite
MAY 20, 2021
More than 60% of all customer service engagements will be delivered via digital and self-serve channels (like social messaging, chat apps, and live chat) by 2023, according to Gartner. More than two-thirds of companies now compete primarily based on customer experience—up from 36% in 2010—according to Gartner. Download now.
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