Why Influence Mining is the Next Gold Rush | social crm | Social.
Convince & Convert
AUGUST 10, 2010
Cheers, Sheldon, community manager for Sysomos [link] 40deuce I agree that influence mining will definitely be a huge thing in the next year or so. Social media publicly exposes how broken a brand's existing customer service channels are. McCann , Viral Heat Did you enjoy this blog post? It will be interesting to watch.
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